Infrastructure Analyst

Infrastructure Analyst required by market leading, professional services organisation based in Central Bristol. Our client is based a short 7-8 minute walk from Bristol Temple Meads and offer hybrid working (2-3 days a month onsite with flexibility).

Main duties of the Infrastructure Analyst:

• Providing Support and technical expertise to the business and third-party suppliers during the required hours. Our client have over 1,800 staff across 5 sites in the UK.
• Acting as the point of escalation from the IT Service Desk Team to resolve incidents and service requests.
• Undertaking operational tasks to ensure the confidentiality, integrity and availability of all IT services, systems and data.
• Working with project teams and other team members to plan, test, implement technical requirements for all IT elements of projects as required by your line manager.
• Sharing information with the IT Team, ensuring knowledge is kept up to date and in an available format.
• Acting as the point of escalation from the IT Service Delivery Team to resolve incidents and service requests:

Ideal background of the Infrastructure Analyst:

• Previous experience within a similar, technical role.
• Microsoft desktop and server technologies, e.g. Windows Server Operating Systems, Windows Desktop Operating Systems (10 & 11), Microsoft Office, Microsoft 365, Microsoft Exchange Online, Active Directory, Group Policy, SCCM, Intune.
• Infrastructure and related services, e.g. VMWare (virtualisation and VDI), MimeCast, Symantec Anti-Virus, Palo Alto firewalls, Networking, Mitel Telephony, Mobile Iron, Video Conferencing and Audio-Visual Equipment, etc.
• End-user compute security, including patching and anti-virus.
• Good understanding of LAN/WAN networking technologies and firewalls.
• Security incident response, diagnosis, resolution and remediation. Tenable, Sentinel etc.
• Experience cloud/hybrid technologies, e.g. Azure, AWS, converged, hybrid and cloud services (IaaS, PaaS), managed services and applications (SaaS).
• Operating ITIL processes.
• Creating and maintaining procedural documentation.
• Experience of working with ISO27001.
• Implementing technical security standards and procedures.
• Participating in ISO27001 audits and developing/delivering remediation plans.
• Experience of working with Cyber Essentials Plus.
• Relevant certifications.

This fantastic role comes with a basic salary of £40,000-45,000 p/a and on top of the bespoke training package, comes with the following benefits: A performance related bonus, remote working, annual salary review, 25 days holiday (which will increase to 30 days based upon length of service), private medical insurance, pension and many more.