Address
Salary From day one, our mission has been to create an independent business with a unique culture – one that is controlled by the people who work for it. Finding the most talented and entrepreneurial people has always been key to our success.
People come to Howden for lots of different reasons, but they stay for the same one: our culture. That’s what sets us apart, and why we nurture and retain the best talent in the market. Whatever your priorities – work/life balance, career progression, sustainability, volunteering - you’ll find like-minded people driving change at Howden.
The Role
This role forms part of a distributed, global infrastructure team that is responsible for the continued availability and support of a hybrid on-premises and cloud infrastructure and working with small team of Network Engineers. Specifically, working within IT infrastructure support, providing support for Cloud, Data Centre, office and remote networking by drawing upon their wealth of practical and technical experience. The role will be expected to work within a fast-paced environment, support business throughout UK, Europe, Asia Pac and US.
Location is City of London office, home-working and occasionally other sites.
Key Responsibilities
- Providing escalation support to the Group IT Service Desk
- Ensuring all changes to production services are subject to change control.
- Producing and updating documentation to improve the efficiency and effectiveness of systems.
- Conducting root cause analysis following unplanned disruptions to improve system availability.
- Conduct Problem Management of repeat incidents affecting business services.
- Experience with incident management systems, identify incident trends and gather relevant information systematically to troubleshoot and resolve issues.
- Strong analytical, problem solving and decision-making skills.
Skills and Attributes
- Demonstrate examples of similar successful positions in the past.
- Be highly collaborative with the current team, management structure and business leaders.
- Demonstrate a very high level of customer service and empathy to the customer issues.
- Worked in the insurance or financial services sector previously.
- Demonstrate a ‘Can-Do’ attitude.
- Be an excellent all-round communicator through verbal and written communication, possibly multi-lingual.
- Demonstrate extensive experience working in a team of network and infrastructure engineers supporting SME businesses
- Demonstrate architecting networks
- Experience working with Juniper, Cisco, Meraki, and Palo Alto technologies
- Experience working with global WAN providers.
- Experience working with remote access (VPN) solutions such as Palo Alto Global Protect
- Experience raising changes and working on incidents using ServiceNow
- Good knowledge of networking - Layer2/3, dynamic routing, MPLS and firewall management
- Good knowledge of troubleshooting & fixing layer 1-7 faults across structured cabling, WiFi, LAN, WAN & VPN networks
- Good knowledge of IT security practices.
- Certifications – ITIL, CCNA, CCNP and CCIE
Desirable Experience
- Good knowledge of Microsoft server technologies (Windows 2019, 2016 & 2012)
- Experience working with NAC solutions such as Forescout
- Good knowledge of Active Directory, DHCP, and DNS
- Good knowledge of VMware
- Good knowledge of Azure
- Good knowledge of Cisco
- Good knowledge of Juniper
- Good knowledge of Palo Alto and firewall rules
- Good knowledge of WiFi solutions such as Meraki APNs
- Good knowledge of incident management systems such as ServiceNow
- Good knowledge of NAC solutions such as Forescout
- Knowledge of proxy services such as Netskope
- Knowledge of SD-WAN, SASE & ZTNA
- Knowledge of Meeting Room AV solutions such as Teams Meeting Rooms
- Knowledge of Microsoft Teams & 8x8 VoIP
Our Culture: People First
We’ve travelled far since opening our first office in 1994. Back then we were local experts – based in London, with direct access to the world’s biggest insurance market. We’re still locals, and we still deliver the right advice and the right insurance to our clients. But now, we’re local all over the world. With 15,000 global colleagues and a partner network spanning more than 100 territories, we are the largest independent insurance broker in the world. But our values haven’t changed since day one, when we set out to create a company grounded in:
- An employee-ownership model
- Aligned external investors
- The trust and integrity born of friendship
- Expertise
- Independence
Our focus on being a people-first business has always been at the very heart of Howden. Our vision was to create an independent business with a unique culture; one that would survive and thrive as a business controlled by the people working for it. Our employee ownership model sets us apart in the market. It’s created a culture of collaboration and innovation, where we’re driven to think bigger and empowered to challenge convention.
Our flat structure and entrepreneurial spirit help us attract the best people and empower them to be the best version of themselves. And when we bring in and nurture great talent, more follows. That makes us better – and that’s better for everyone.
Diversity & Inclusion
At Howden we consider our people our chief competitive advantage and as such we treat colleagues, candidates, clients, and business partners with equality, fairness and respect, regardless of their age, disability, race, religion or belief, gender, sexual orientation, marital status or family circumstances.
