Infrastructure Systems Engineer

Infrastructure Systems Engineer – Job Ref: 2059

Administration and project delivery of SSTL’s IT infrastructure and the provision of 3rd line support to the Service Desk

• Provide technical expertise in the day to day administration, implementation, and maintenance of all IT Infrastructure elements (Networking, Compute and Storage)

• Provide technical Project delivery skills

• Provide subject matter expertise to the following infrastructure services (Networking, Cloud, Mail, Remote access, SAN)

• Assist with system architecture design

• Assist with securing IT environments

• Provide in-depth experience in ITIL methodologies (Availability, Capacity, Resilience, Supportability Management)

• Support the resolution of escalated of IT tickets and problems.

• Supporting infrastructure services through design and project briefs

• Implementing new infrastructure services through project schedules and change management

• Undertake routine maintenance of infrastructure services such as firmware updates, O/S patch mgt, system upgrades and virtual infrastructure management

• Provision of 3rd line services within the Service Desk resolving escalated incidents in a timely and efficient manner in accordance with the Helpdesk SLA’s

• Providing technical expertise on all IT related matters assisting the Infrastructure Manager where necessary

• Review systems architecture and security, reviewing new technologies and recommending improvements

PERSON SPECIFICATION (essential requirements)

• Educated to degree level or equivalent (preferably in computing)

• MCSE, CCNA, VCP all an advantage but not necessary 

Min 5 years experience of senior technical support and project delivery within a complicated network environment for an internal and/or external customer IT function. Strong experience involving administration of disparate corporate networks and virtual compute environments including Microsoft servers, Network hardware, SAN/NAS storage technologies, HP hardware, Fortinet firewalls and switches, Linux and Technical (Significant experience with the following)

• Firewall management, rules, ACLS and VPN (Strong Fortinet knowledge required)

• Network Switch management, VLANs, TCP/IP networking, WIFI and inter-site communication (Fortinet, Cisco, Extreme, HP)

• Virtualization environments – (VMware vSphere technologies)

• Microsoft operating systems and Exchange server roles (AAD, Group Policy, SSL certification. Hybrid environments)

• Storage technologies – Fibre Channel, NAS & iSCSI (Nimble, NetApp, Qumulo)

• Hybrid and Cloud based technologies (Azure, AWS)

• Backup and cloud storage technologies (Veeam)

• Hardware and Software support knowledge

• Linux/UNIX fundamentals

Personal

• Team player with strong communication skills

• Competent troubleshooting skills

• Ability to articulate Project deliverables and designs

• Ability to work under own initiative and in a busy environment