Initial Contact Worker

Initial Contact worker

SO2: £40,005 pa rising in annual increments to £41,286 pa LW

Permanent . Full Time

Hybrid Working - 2 days per week (minimum)

Lambeth Integrated Referral Hub is about delivering high quality care, support and guidance, on the ground day in and day out. As an Initial Contact Worker you will be working within the Integrated Referral Hub alongside social workers, early help practitioners as well as a range of partner agencies. 

About the role

The Integrated Referral Hub is dynamic, energetic and works at significant pace. Lambeth is a great place for both new and experienced practitioners, implementing our exciting and innovative Heart of Practice framework. Every team member is a leader within this service, ensuring that the team’s work is purposeful, that risk is managed well, and children receive the right help at the right time.  

• You will be contributing to delivering service of the highest calibre to get the best outcomes for children, young people and their families. 
• You will have a distinct and significant role in the transformation of our service. 
• You will be part of a team of 6 Initial Contact Workers. 

About you

You could be an experienced family support worker or business support officer worker looking for an excellent and rewarding development opportunity or ready for a new challenge. A creative problem solver, your can-do approach and commitment to quality will inspire your team to achieve excellence. 

This role will offer the perfect challenge in balancing the face to face and telephone interactions with children and families, professionals, members of the public, as well as ensuring timely progression of contacts into a very busy front door service. 

Within the role, you will have: 

• Excellent written and oral communication
• Good organisational skills
• The ability to work at pace 
• Excellent IT skills
• Good interpersonal skills with customers / service users

We have adopted a systemic approach – our “Children at the Heart of Practice” framework.  This means that when we work with families, we are committed to starting from a position of strength, empowering families to build on what is working well to make the necessary change to improve their quality of life. Therefore, you will receive high quality ongoing training among other excellent training offers.

Why Lambeth:

• Fantastic, modern working environment in the award-winning Lambeth Town Hall and Civic Centre buildings
• Competitive Salaries
• Up to 35 days annual leave, dependent upon continuous service
• 5 Minutes from London Underground and excellent transport links into the centre of London
• Hybrid/Flexible working
• Cycle to Work Scheme (including City Bike Hire scheme)
• Attractive Local Government Pension Scheme
• Receive a comprehensive pay and benefits package including 27 days annual leave (rising to 33 days for those with continuous service of more than five years), generous maternity, paternity and adoptive leave, membership of the Local Government Pension Scheme, interest free season ticket loan, interest free bike loan, interest free computer loan. 

If you have any queries in relation to this vacancy, please contact AJimoh1@lambeth.gov.uk

We are a Stonewall diversity champion; a Living Wage Employer and we guarantee to interview all disabled candidates who meet the minimum criteria of the role. Please click here for a full list of our accreditations.

Successful candidates will be asked to apply for an Enhanced Certificate from the Disclosure and Barring Service (DBS). Further information about the DBS can be found at www.homeoffice.gov.uk/agencies-public-bodies/dbs

You will also be required to undertake a Cifas check.  Further information about Cifas can be found here www.cifas.org.uk.

Please note we operate an anonymised application process. If you are uploading your CV or a personal statement, please remove your personal details and replace these with your unique candidate application number.

Interested, click on the apply button and complete an on-line application, explicitly evidencing in the supporting statement field how you meet the shortlist criteria marked with an ‘A’.

Job Description & Person Specification 

Date: Tuesday 2 April 2024 at midnight 

Lambeth aims for quality services and equal opportunities for all and is committed to safer recruitment.