Inside Account Manager - Channel

Great companies start with great people!
Citron is a people first organization. Which is to say, our strength comes from our teams of professionally-trained and Citron Certified Technicians. Citron Hygiene is first and foremost a service business specializing in hygiene, sanitation and disinfection services for washrooms and common areas that meet the needs of commercial establishments and property managers. At Citron Hygiene, we have created a fun, inclusive, collaborative, and team-oriented culture. All departments work together to achieve company goals, with camaraderie and respect. We are completely committed to fostering a great culture because we value our internal talent and work hard on maintaining an environment that provides opportunity to those who seek it out.
Role Profile
The Inside Account Manager - Channel will be responsible for driving increase in sales revenues by the identification of revenue growth opportunities and revenue risks within a portfolio of assigned Citron Major Account channel customers to achieve set targets.
Targeting primarily with the growth, renewal, and retention of the revenue within their assigned portfolio by managing the ongoing relationships and liaising between customers and cross-functional internal teams to ensure the timely and successful delivery of our solutions according to customer needs.
The IAM is expected to work closely with the Business Development Director and Business Development Channel Managers on growth and retention strategies by providing complete and appropriate hygiene solutions for every prospect to boost top-line revenue growth, customer acquisition levels and profitability.
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Key Responsibilities
Manage existing client relationships within the assigned Major Account portfolio by making and taking client communications, either by phone or email, to facilitate client care appointments, and using the Citron sales process and defined pricing and policies of Citron, maximise growth potential and reduce revenue losses in the assigned customer base in line with company expectations.
Works closely with Business Development Director and Business Development Managers in the assigned major account channel, immediate local and inside sales colleagues, sales and marketing leadership teams, as well as regional Operations, Client Services, IT, and other team members to enhance the service offering available to their portfolio of customers.
Use SFDC and other company defined IT systems to effectively manage pipelines, report activity, track sales, send contracts to clients, book appointments and communicate both internally and externally in a professional manner.
Attend internal meetings and trainings fully prepared with relevant current data on market opportunities, promoting a positive and professional Sales attitude in the office and on calls to ensure the high standards required by Citron for customer service, hygiene, and environmental consciousness are maintained.
Follow the Citron policies for team members, especially but not limited to the Commercial DOA, Pricing book, SFDC policies, Tender and bidding processes and standard codes of Ethics and Health and Safety that ensure Citron is a great place to work for all team members.
Carry out market research and maintain knowledge about the washroom and consumable markets in the defined territory, including awareness of competitor activity and new legislation, sharing with your team members and sales leadership teams as appropriate.
Investigate, analyse, and resolve customer satisfaction complaints and service issues from assigned accounts and manage the cancellation applications and log in accordance with company processes and policies.
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Knowledge and Experience
Essential
Able to understand Sales related IT systems () and use them effectively to manage pipelines and sales activity.
Desirable
Industry relevant sales experience is not essential.
Demonstrable track record of driving sales growth in a tele sales new business or territory management role.
Skills Required
Ability to demonstrate the use of basic sales skills especially but not limited to - listening, questioning, summarising, providing, negotiating, closing and handling customers concerns.
Skilled in building and leveraging relationships over the phone.
Understands and uses good account management, communication, problem solving, negotiation and interpersonal skills.
Demonstrates the ability to work in a matrix environment working closely with Sales colleagues in internal, and regional teams as well as operations, marketing, sales operations, finance, bid team and safety and compliance to achieve the business's goals.
The above statements are intended to describe the general nature and level of work being performed by the individual(s) assigned to this position. They are not intended to be an exhaustive list of all duties, responsibilities, and skills required. Management reserves the right to modify, add, or remove duties and to assign other duties as necessary. In addition, reasonable accommodations may be made to enable individuals with disabilities throughout the recruitment process and to perform the essential functions of this position.