Installation Manager- Anglia

Are you ready to embark on an exciting new career journey? Hammonds is on the rise, and we're thrilled to announce the creation of brand new positions across the country: Installation Manager. If you're a driven and customer centric individual, this is your chance to join our growing team and help us achieve ever greater heights.

At Hammonds, we value your talent and dedication, and we're excited to welcome individuals who are passionate about delivering exceptional customer experiences. If you're looking for a career that combines the company’s commitment to excellence, enhancing customer satisfaction and personal growth, Hammonds is the place to be. Don't miss out on this opportunity to be part of our dynamic team and help us in our mission to bring order to people’s lives.

About the Role:

As an Installation Manager, you are responsible for overseeing installations that are happening in customers houses and managing a regional team of installers. You will ensure that each install is completed to the correct standard, and drive the outstanding job efforts to ensure all jobs are completed Right First Time or where necessary within the 28 days return target all whilst ensuring our installer are operating in a safe working environment.

Responsibilities include;

• Engage and support our subcontractors offering technical advice by acting as first ‘port of call’ for our Installers during live installations and remedial visits.    
• Identify and implement areas of improvement for our Installation Service at a regional level.
• Support, Coach, and mentor new installers that enter the business.
• Undertake Site Visit inspections with our customer identifying and communicating solutions as required.
• Quality checks on installation in progress to ensure on site H&S Standard Operating Procedures are delivered by our Installer by completing Health & Safety Audits
• Ensure all escalated customer complaints are actioned and closed in a timely manner.
• Attendance at daily and weekly meetings with Divisional Customer Service Advisors to discuss all outstanding customers and also ensure that we have a plan of action surrounding completion.

What it takes

To be successful in this role you will have proven experience within a similar role or will be a successful field installation supervisor looking to take the next step in your career. Experience or knowledge within the fitted furniture industry or field is essential for this role.

• Excellent team management skills, with the ability to inspire, motivate, and develop a high-performing regional installation team.
• Excellent IT skills with the ability to use or pick up new systems and platforms.
• Be highly organised and able to manage multiple workloads with varying priorities.
• Excellent communication skills with the ability to communicate effectively across a variety of formats and to different levels. You should also be able to be honest in your communications to generate trust and confidence.
• Flexible approach to working hours.
• You have the ability to maintain high levels of attention to detail.
• Decision making skills with balanced view on customer service.

Benefits:

As an Installation Manager you will benefit from a competitive base salary of £38,500 + £5K Car Allowance and Up to £1000 per quarter in bonuses. You will receive 31 days annual holiday (including 8 bank holidays) and contributory pension scheme. As well as;

• £5K Car Allowance.
• Opportunities for professional development and growth.
• A supportive team environment.
• Discounts through the Perkbox platform, covering a wide range of brands and retailers.
• Access to Hammonds Furniture through our Preferential Purchase Scheme.

Company Values: At Hammonds, we believe in delivering excellence in everything we do. We are real, creative, and committed in our approach. By living "The Hammonds Way," we make a meaningful difference in the lives of our customers, enabling them to live better each day.

Next Steps:

If you're excited about the opportunity to join Hammonds as an Installation Manager and help customers transform their living spaces, we encourage you to apply now for immediate consideration. Our dedicated recruitment team will be in touch for a conversation to discuss this opportunity further and answer any questions you may have.