Insurance Advisor

This Belfast Based role is an amazing opportunity to join a company moving into a massive growth period with excellent career prospects and super working culture.

NB "No candidate will meet every single desired qualification. If your experience looks a little different from what we have identified and you think you can bring value to the role, we would love to learn more about you".

Job Summary:

As a Claims Handler your role will involve liaising with clients regarding their claims and following correct guidelines and procedures. The role will also involve interacting with underwriters and medical professionals/healthcare providers on a daily basis. Great customer service is something that should come naturally to you along with the ability to display empathy and demonstrate great listening skills.

Key responsibilities:

• Handle claims promptly and fairly.
• Provide reasonable guidance and appropriate information to help a client make a claim.
• Provide a clear understanding of the claims process and ensuring clients are well informed at each stage of the process.
• Ensure claims are handled in accordance with the policy documentation and relevant legis-lation.
• Manage time effectively and prioritise tasks.
• Update systems and relevant databases accurately.
• Management of client s pathway from initial contact to completion of the claim.
• Liaising with consultants and healthcare providers to obtain relevant medical documenta-tion/information.
• Accurate record keeping of all interactions will be essential in order that maximum value can be derived from any potential enquiry.
• The above list is not exhaustive and additional tasks may be required from time to time as directed.

Person Specification:

Factor Essential

Qualifications 5 GCSE grades A-C including Maths and English or Equivalent.

Desirable Experience

• 1 years experience working within an administration environment.
• Experience using Microsoft Office
• Training on systems will be provided
• Experience in Insurance/Claims processing.
• Experience in Medical Administration
• Special Knowledge and skills
• Understanding of the Data Protection Act and importance of confidential-ity.
• Knowledge of medical terminology

Personal Attributes

• Highly organised and a proven ability to prioritise
• A high level of confidentiality
• Excellent interpersonal and cus-tomer facing skills
• Strong communication skills, both written and verbal
• Flexibility and willingness to learn
• Ability to work as part of a team
• Ability to work accurately with at-tention to detail
• Motivated and enthusiastic