Address
Form of work- Provide professional but empathetic service through the claims process via multiple channels including, phone and email - Able to anticipate the customer need and action to ensure process is managed in its entirety
-Support customers through the process of their claim providing guidance and relevant information to support them and help them understand what is needed for prompt and accurate resolutions
-Ensure a solid understanding of the procedure to be able to give customers accurate and consistent information
- Maintain accurate records on the system ensuring making sure the highest standards of data integrity are upheld
- Work with wider team to resolve complex issues & escalate issues where needed
-Continuously strive to exceed customer expectations and deliver exception service
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