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Form of work
Salary- Location: Redhill
- Job Type: Full-time
We are seeking a Technical Handler to join our team, providing essential support in the vehicle repair process following incidents. The role involves acting as a liaison between claimants, repairers, and other relevant parties, ensuring a smooth and efficient repair journey. This position requires a candidate with motor claims insurance industry experience and a keen eye for detail.
Day to day of the role:- Assist claimants in having their vehicle repairs undertaken from the point of the incident to the completion of repair work.
- Act as a liaison between all relevant parties involved in the repair process.
- Arrange recovery of non-drivable vehicles if required.
- Allocate vehicles to appropriate repairers and manage any rejections.
- Keep drivers and clients updated on the repair process.
- Check and confirm appropriate policy excesses.
- Process estimates, supplementary estimates, and invoices.
- Authorise estimates within authority limits and escalate to engineers when necessary.
- Handle engineers’ queries and chase engineers and repairers as needed.
- Update claim statuses and maintain accurate records.
- Communicate effectively with contractors and business partners via phone and email.
- Motor claims insurance industry experience is essential.
- Understanding of the Audatex estimating system is an advantage.
- Knowledge of motor vehicle damage estimation is beneficial.
- Admin experience is preferred but not essential.
- GCSE or equivalent in English and Maths.
- Hold or willing to achieve the CII Certificate in Insurance (Cert CII) within the first 18 months of employment.
- Excellent attention to detail.
- Ability to build and maintain rapport with key business stakeholders.
- Good communication and conflict resolution skills.
- Ability to follow set procedures and work under pressure.
- Computer literacy with good keyboard skills.
- Strong planning, organisational, and time management skills.
- Flexible approach to work and adaptability to new working practices.
- Company Pension
- Life Assurance
- Fully funded support for Insurance Qualifications
To apply for the Technical Handler position, please submit your CV and cover letter detailing your relevant experience and why you are interested in this role.
Monday to Friday - 9am - 5pm 100% office based
