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Form of work
SalaryAre you an animal lover looking for an exciting opportunity in customer service? located in Lakeside, Portsmouth, we are expanding rapidly and seeking dedicated individuals with a positive attitude and a knack for customer service to join our friendly team!
Customer Service Agent - Entry Level
Starting salary: £22,308
Location: Lakeside, North Harbour, Portsmouth
Start Date: 17th June 2024
About the role
We are looking for people with a passion for animals to join our dynamic Customer Service Team at our Portsmouth Lakeside office. If you are searching for a new challenge, looking to kickstart your career in an office environment, or simply love interacting with customers and hearing about their pets, we want to hear from you.
Role responsibilities
- Answering customer calls and queries
- Manage the customer through the lifecycle of their insurance policy
- Dealing with customer renewals and new business calls
- Have an energetic approach and build rapport with customers
- Contacting and dealing with customers via telephone and email
- General admin
- Liaising with veterinary practices, breeders and policyholders
- Collating and posting of documents
About you
- Previous customer service experience - retail and hospitality experience is also welcome
- Happy dealing with customers via the telephone
- Hard working and personable
Benefits:
· Collaborative and fast-paced work environment
· Competitive salary progression scheme
· 25 days annual leave plus Bank Holidays, with the option to purchase an additional three days
· Health Cash Plan
· Onsite free car parking & free shuttle bus from central Portsmouth locations to the office
· Modern Lakeside office featuring Wellness Wednesday and Street Food Thursdays
· Employee discount and cashback scheme for shopping, dining, travel, and more
· Life Assurance (4x annual salary)
· Structured learning and development pathway
· Employee referral program
Hours Full Time 37.5 hours per week on a 3-week rotational shift pattern:
- Week 1: Monday to Friday 8am-4pm
- Week 2: Monday to Friday 9am-5:30pm with a half-day on Saturday with a day off in the week in lieu
- Week 3: Monday to Friday 12pm-8pm
- Please note – no holiday can be taken within the first 4-6 weeks of training
