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Form of workInsurance Trainer - Liverpool
Salary up to £27k
Hybrid working
Key Duties & Responsibilities
- Design, create and maintain training material as and when required, in accordance with procedural updates, systems changes and legislative and regulatory guidelines etc
- Carry out group training or 1-2-1's in an engaging manner
- Report and escalate any identified risks, training or performance issues to Team Managers
- Achieve any agreed Key Performance Indicators (KPI’s) and contribute positively to the team performance
Experience & Knowledge
- An ability to prepare and deliver training material to a group or 1-2-1 in a confident and engaging manner
- Relevant experience of working in a call centre and/or professional services environment
- Ability to interpret information, identify risk and provide feedback in a clear manner
- Excellent communication skills
- Ability to work under pressure
- Meticulous attention to detail
- Have a clear understanding of what good customer service is and have experience in this area
This is a great company to be part of and the team is outstanding. Lots of progression and development opportunities too! If you're interested in hearing more then apply for this role today and one of our Consultants will be in touch to discuss this further with you!
