About the role

National Grid Ventures is at the heart of the energy transition supporting the connection of electricity grids between Great Britain and other countries, allowing the sharing of greener and more affordable power. We are proud to be a growing, international team and all have a passion to do our best for our customers and each other. We truly embrace flexible working.

As an Interconnectors Customer Manager, you'll be responsible for maintaining excellent relationships with the existing customer base, as well as seeking out new customers to trade on our portfolio of Interconnectors. This role requires both an internal and external focus as you will need to provide insights into our commercial strategy to ensure the success of the Interconnector business whilst managing customer needs.

In this role, you will have direct line management responsibility for a team of six and will also work closely other functions within the Interconnectors’ team.

This role is based from Warwick, and you can enjoy our hybrid working from office and home. We’d hope to see you in the Warwick office one or two days a week, or more often if that works best for you. Occasional travel is required to our operational sites, customer premises and trade conferences both in the UK and Europe.

Key accountabilities

• Manage the existing customer base of 70+ diverse customers across Europe, North America and the Middle East.
• Grow the existing customer base by identifying new potential customers to build a future pipeline.
• Drive excellent customer service by understanding customer needs and advocating for them within the Interconnector business and with our partners and system providers.
• Deliver customer insights to the business to help shape products and services offered by the Interconnectors.
• Deliver the marketing strategy, including management of our websites and hosting customer forums/events and hospitality.

About you

• Good commercial acumen, knowledge and experience of the GB energy market.
• Excellent relationship building and influencing skills with the ability to interact and operate with diverse Customers and Stakeholders.
• Excellent communication and presentation skills with the ability to communicate clearly and adapt the style of information to suit a range of audiences.
• Ability to work in a collaborative manner across multiple teams to deliver successful outcomes for the business.
• A confident and credible spokesperson for the business when representing the company externally.
• Deliver high quality work under pressure and on time.
• Strong leadership skills with the ability to empower and develop team members.

Don’t meet every single requirement? Studies have shown that women and people of colour are less likely to apply for jobs unless they meet every single qualification. At National Grid Interconnectors, we are committed to building a diverse, inclusive and authentic workplace for everyone. So, if you’re excited about this role but your experience or qualifications don’t match the job description exactly, we encourage you to apply anyway. You might just be the right person for our growing business in this role or another one.

What you'll get

A competitive salary between £55,000 – £70,000 – dependent on capability.

As well as your base salary, you will receive a bonus of up to 15% of your salary for stretch performance and a competitive contributory pension scheme where we will double match your contribution to a maximum company contribution of 12%. You will also have access to a number of flexible benefits such as a share incentive plan, technology schemes, support via employee assistance lines and matched charity giving to name a few.

About us

National Grid is pioneering ways to decarbonise the energy system; from building interconnectors to allow the UK to share clean energy with our neighbours in Europe, to investing in renewable energy generation in the United States. As one of the largest investor-owned energy companies in the world, National Grid is at the centre of a clean, fair and affordable energy future, where tackling climate change and reaching net zero is a key priority.

More Information

This role closes on 20 March 2024 at 23:59, however we encourage candidates to submit their application as early as possible and not wait until the published closing date as this can vary.

At National Grid, we work towards the highest standards in everything we do, including how we support, value and develop our people. Our aim is to encourage and support employees to thrive and be the best they can be. We celebrate the difference people can bring into our organisation, and welcome and encourage applicants with diverse experiences and backgrounds, and offer flexible and tailored support, at home and in the office.

Our goal is to drive, develop and operate our business in a way that results in a more inclusive culture. All employment is decided on the basis of qualifications, the innovation from diverse teams & perspectives and business need. We are committed to building a workforce so we can represent the communities we serve and have a working environment in which each individual feels valued, respected, fairly treated, and able to reach their full potential.

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