Address
Form of work
SalaryThis Interim Customer Support Advisor role in the Energy & Natural Resources sector requires a dedicated team member with a knack for delivering excellent customer service. Located in Salford, the successful candidate will ensure seamless coordination of customer service processes within the company.
Client Details
Our client is a significant player in the Energy & Natural Resources industry, boasting a sizeable workforce. This well-established company is committed to delivering high-quality service to its customers and is a major contributor to the Energy & Natural Resources sector.
Description
As a Interim Customer Support Advisor your responsibilities will include:
- Coordinate customer service operations to ensure the highest level of customer satisfaction.
- Handle customer inquiries, complaints, and feedback in a professional and timely manner.
- Liaise with other departments to resolve customer issues effectively.
- Maintain accurate and up-to-date customer records.
- Assist in the development and implementation of customer service protocols and standards.
- Monitor and report on customer service performance metrics.
- Contribute to team meetings and training sessions.
- Support the Customer Service department in achieving its objectives.
Profile
A successful Interim Customer Support Advisor should have:
- A strong customer service orientation.
- Excellent communication and interpersonal skills.
- Proficiency in customer service software and databases.
- Ability to handle stressful situations with professionalism.
- Strong organisational and multitasking skills.
- A problem-solving mindset and a proactive approach.
Job Offer
What's on offer?
- Hourly rate of £16.17ph inclusive of holiday pay
- A supportive and professional work environment in the Energy & Natural Resources industry.
- Opportunities for professional development and learning.
- A temporary role with the potential for further opportunities.
- A location in the vibrant city of Salford.
If you believe you are the right fit for this Interim Customer Service Coordinator position, we would love to hear from you. Apply today to take the next step in your career.
