Client / Customer Support Advisor

Are you a Helpdesk or Client / Customer Support Advisor who is looking for a new challenge?

There is a great opportunity to join a leading facilities maintenance contractor who are looking for an experienced customer service , helpdesk or client Support Advisor to work 4 days per week in one of their regional offices in Manchester to assist on a large facilities maintenance contract.

This is an exciting opportunity to join a leading construction company that can offer excellent career progression and personal development with exceptional benefits & pay.

The role will involve:

• Delivering great customer service to our clients and contractors
• Building outstanding working relationships with our clients, contractors, and other functions within the business
• Managing emails and phone calls
• Dealing with enquiries from clients and contractors
• Supporting clients and contractors with any queries
• Assigning jobs to contractors within an agreed time frame
• Chasing up jobs that have not been accepted/attended to
• Managing and updating business-critical issues daily
• Updating systems to ensure complete transparency.
• Ensuring that maintenance work is processed in a timely manner.
• Communicating with contractors daily, to minimise overdue work.
• Challenging unnecessary call-outs and response times
• Working closely with site managers and engineers to ensure a one-team approach to management of maintenance issues.
• Operating and being measured against business KPIs.
• Demonstrating professionalism at all times

Experience Required

• Career history in helpdesk customer service, Customer Support or service roles.
• Tenacious and results orientated.
• IT literate
• Confident, efficient and reassuring on the phone
• Great at prioritising and multi-tasking
• Friendly and professional
• Looking for ways we can do things better
• Ambitious and keen to progress

Package on offer

• Basic £25,000 - £27,000
• Private healthcare
• Pension 5% employer's contribution
• Health and Wellness programme
• 22 days holidays + bank holidays
• Excellent range of learning and development activity to support your career progression.
• Industry leading family leave benefits to included 26 weeks fully paid maternity, 8 weeks fully paid paternity.