AddressAldermore Group – why we exist
Let us tell you a bit about us
We’re Aldermore – the award-winning bank, trusted and highly rated by over a quarter of a million customers for more than a decade. With our range of specialist mortgages, savings accounts and business finance solutions, we're backing more people to go for it.
We thrive by saying “yes” to our customers. We respect the ingenuity of entrepreneurs and their startups; we give first-timers a leg-up onto the property ladder; we open up the lending market to many; and thousands of customers chose Motonovo Finance every week to buy their next car, van or motorbike.
This is where you come in. We are on a journey. A journey defined by a destination; to deliver on our purpose.
Let us tell you a bit about the opportunity
The Underwriting teams within the Wilmslow Operation underwrite and manage mortgage applications from initial decision stage through to completion and release of funds.
The primary role of the Underwriter Support Advisor is managing inbound telephony queries from Aldermore customers and brokers during the application and post offer mortgage process, whilst also providing administrative support to the Underwriting teams.
Providing exceptional service during all customer and broker interactions – ensuring the end-to-end process is efficient, standards are met at all touch points and information is provided in a professional and effective manner.
To act as an ambassador of the Bank’s vision to; Back more people to go for it in life and in business.
What will your day look like?
- To manage inbound calls from Aldermore Intermediaries, prospective and existing customers.
- Provide support by being expert in both policy and process requirements to ensure an efficient application process.
- Working as part of the property department, to deliver against key targets and objectives.
- Supporting wider department and business teams to ensure delivery to our customers. This can be, but not exclusive to, the undertaking of administrative tasks and up-skilling in order to support the wider department.
- At all times working to right first time, to deal with queries effectively to reduce turnaround times and delays with the case
- Support a culture of continuous improvement, working to identify better ways of working that contribute to a proficient overall customer journey.
- Being aware of potential process, business and external risks and working to mitigate and reduce these.
What do we expect from you?
- Excellent customer service focus
- Excellent organisational, communication, numerical and analytical skills
- Good team player skills are essential with a track record of working within a dynamic team continuously looking for improvement.
- Ability to work under pressure in a fast paced environment.
- Demonstrable problem solving, decision-making and time management skills.
- The ability to deal with customers in difficult situations.
- Experience of working within a regulated, banking or financial services environment.
- Knowledge of Microsoft Office packages, particularly Word, Excel and Outlook, and ability to learn various in-house systems.
What can you expect from us?
- A friendly and flexible culture, the same as how we work with our customers.
- A growing organisation that means there’s lots of opportunities to progress
- A drive for continuous improvement, which you will be empowered to get behind from day one.
- And of course, you will be rewarded competitively, with a good range of core benefits and bonus potential.
Still curious?
Join us and we’ll make the same promises to you as a colleague, as we do to each of our customers. We’re committed to building a working environment that values respect, diversity, and compassion. We welcome people regardless of age, disability, gender identity, marital status, race, faith or belief, sexual orientation, socioeconomic background, and whether you’re pregnant or on family leave.
Please note that we have a thorough referencing process, which includes criminal record checks.
We champion equality by supporting the exceptions to the rule and getting finance to where it’s needed.
We lend the money people save with us, to people who want to get on in life; build businesses and create employment, buy property for people to live and work in, and purchase vehicles to move families and goods around.
