Customer Support Advisor.

Key Responsibilities:

Customer Interaction:

• Respond to customer inquiries via phone, email, chat, and social media.
• Provide accurate and comprehensive information using the appropriate tools.
• Resolve customer issues by identifying problems and determining the best solutions.

Customer Support:

• Maintain and update customer records.
• Follow up with customers promptly to ensure their issues are resolved.

Problem Resolution:

• Identify and assess customers’ needs to ensure satisfaction.
• Escalate unresolved issues to the appropriate internal teams.

Product Knowledge:

• Stay current on product knowledge and company policies.
• Inform customers about new products and services.

Team Collaboration:

• Work closely with other teams to ensure a seamless customer experience.
• Share feedback and suggestions to improve customer experience and workflow efficiency.

Requirements:

Education and Experience:

• GCSEs or equivalent; further education preferred.
• Previous customer service experience is beneficial but not required.

Skills and Abilities:

• Excellent communication and interpersonal skills.
• Strong problem-solving abilities and attention to detail.
• Ability to multi-task, prioritize, and manage time effectively.
• Proficient in using customer service software and tools.
• Patience, empathy, and a positive attitude.

Additional Requirements:

• Flexibility to work various shifts, including evenings, weekends, and holidays.
• Ability to handle stressful situations and remain calm under pressure.
• Commitment to continuous learning and development.

Benefits:

• Competitive salary and performance bonuses.
• Health and wellness benefits.
• Retirement savings plan.
• Paid time off and holiday pay.
• Employee discounts.
• Ongoing training and professional development.