Intermediate User Researcher

About The Role
Hippo Digital is recruiting for intermediate consultantsin user research. User researchers design, plan and conduct research into what people need from a service and produce recommendations for user-centred service design. Working with designers, product owners, developers and other members of Agile teams, you will also test services as they are being designed and use research evidence to help explain design decisions to clients.

As an intermediate consultant inuser research, you’ll come to Hippo with strong user research skills and some experience of advising others on how to design user-centred services. In return, we’ll provide exciting opportunities to develop further within your profession and as a consultant with clients.

What you’ll do

• Plan, and execute a range of user research to support product design
• Identify the most appropriate research methods depending on the phase of the service lifecycle
• Help the team to build empathy for the service users
• Support usability evaluation sessions
• Use a range of tools to collect data, and write research reports to present findings
• Effectively present your findings and related design/business recommendations and customer insights to stakeholders
• Collaborate with other members of Agile, multidisciplinary teams within a user-centred design process
• Learn from insights from user research and metrics to define and improve the service, and explain your decisions clearly
• Run workshops with your team and stakeholders
• Work with the Hippo research and design community to share best practice

Skills and experience that you need

• Experience of working with senior stakeholders
• Experience of using different research methods (qualitative and quantitative) to gain insights
• Working knowledge of user-centred design principles and practices
• Understanding of a client’s strategic objectives and how the insights from your research support them
• Ability to explain your findings and deal with challenges from stakeholders

What makes us great
As well as a competitive salary which we’re transparent about from the outset, you can also expect a range of benefits:

• Contributory pension scheme (Hippo 6% with employee contributions of 2%)
• 25 days holiday plus UK public holidays
• Perkbox access for a wide range of discounts
• Critical illness cover
• Life assurance and death in service cover
• Volunteer days
• Cycle-to-work scheme for the avid cyclists
• Salary sacrifice electric vehicles scheme
• Season ticket loans
• Financial and general wellbeing sessions
• Flexible benefits scheme with options of:
• private health cover
• private dental cover
• additional company pension contributions
• additional holidays (up to an extra 2 days)
• wellbeing contribution
• charity contributions
• tree planting

Hi, we’re Hippo Digital.At Hippo Digital, we design with empathy and build for impact. We do this by combining data-informed evidence, human-centred design and software engineering. We're a digital services partner who is genuinely invested in helping our clients thrive as modern organisations. Our delivery methodology is truly agile, from concept to reality, supporting innovation and continuous improvement to achieve your desired outcomes.

We firmly believe that technology should serve humanity, not the other way around. We take a human-centred approach to everything we do because we understand that complex problems require a service design approach. This means understanding how users behave and ensuring our solutions work for them in the real world.

Our combination of data, design, and engineering delivers bespoke digital services that make a positive and meaningful impact on organisations and society. We're confident in our abilities, authentic in our approach, and passionate about what we do. If you're looking for a digital services partner that can deliver real results, let us help you build for the future and make a lasting impact.

Hippo locations
We are headquartered in Leeds and located across the UK in Edinburgh, Manchester, Birmingham, London and Bristol. We're on the lookout for top talent nationwide, so don't let location hold you back from applying. We welcome candidates from all over the UK who possess the flexibility to work from any of our locations. Plus, we offer a generous relocation support package of up to £8k to help make your move a smooth one. It's worth noting that, given the dynamic nature of our business, you may be required to work on-site at client locations or from your own home.

Diversity and Inclusion at Hippo Digital: A commitment to lasting change
At Hippo Digital, we're wholeheartedly dedicated to promoting diversity, equality and inclusion. For us, it's not about checking off boxes but about making a true, lasting difference. Having a diverse team unlocks our capacity for innovation, creativity and problem-solving while fostering an inclusive environment that benefits everyone. We strongly encourage applicants from all backgrounds to apply and join us on this important journey.

Job Type: Permanent

Salary: £36,000.00-£54,999.00 per year

Schedule:

• Monday to Friday

Work Location: Hybrid remote in Manchester