Internal Communications Business Partner

Royal Mail has been a part of the fabric of society for more than 500 years, constantly innovating and changing. We are now embarking on our next phase of transformation – to reinvent this great British icon for future generations.

With more than 130,000 unconnected employees working across thousands of operational sites, the deployment of change at Royal Mail hinges on strong engagement with the vision and effective and disciplined communication. This is a complex business and delivering change is challenging.

To get there, we need exceptionally talented, resilient, and driven people. As an Internal Communications Business Partner, you will be responsible for building robust communications programmes, delivering results, and operating at a variety of stakeholder levels. You'll develop relevant content for a diverse, remote, and mobile workforce in a FTSE listed company, the scale is immense !

Do you want to be a key player in our journey, helping to communicate and deliver large scale change projects that will help reshape our business and set us up for long term success?

If so, I would love to hear from you. We need someone who has the energy, expertise, and ambition to be part of Royal Mail’s change story!

More details and how to apply can be found below.

About the role

You’ll manage Internal Communications for our corporate functions, working in close cooperation with project leaders from a range of functional areas. You’ll build and maintain strong relationships with key stakeholders across the business to develop and deploy creative and engaging communication plans, unafraid to challenge senior leaders when necessary to ensure the employee voice remains at the heart of the project.

You may also be required to work with other areas of the business as workflow requires, in a Business Partnering capacity. To be successful you will need to get know our operational network and culture quickly.

You’ll enjoy working autonomously but can draw on the support and skills of the wider Internal Communications team, whilst also ensuring relevant project information is shared across the Corporate Affairs function.

This role will report into Internal Communications, forming part of a new team focused on the delivery of transformation and change.

About You

To be successful in this role, you’ll have the following skills and experience:

• You will be a professional Internal Communications Business Partner with demonstrable experience of building robust communications programs, delivering results and operating at a variety of stakeholder levels.
• Ability to think and communicate clearly, formulate a clear point of view on complicated issues, and create a concise and well-written narrative with experience in developing relevant content for a diverse, remote, and mobile workforce.
• Strong stakeholder management skills are essential, including the ability to negotiate and influence at all levels effectively. An understanding of industrial relations would be beneficial.
• Previous experience of delivering and developing Internal Communications for a large complex organisation.
• Experience of leading and influencing colleagues to communicate how we are delivering complex change and transformation, and support colleagues, so they are clear on the reasons why and the role they play.
• Highly organised with the ability to operationalise strategic plans through effective project management.
• Ability to absorb and apply complex information from multiple areas of the business.
• Familiarity with core internal communication tools such as Poppulo and Workplace is desirable.

Extra Benefits

• RMG Share Schemes - partnership and matching share offer
• Family friendly support - enhanced maternity pay, paternity leave, adoption leave and shared parental leave
• Discounts and offers - there are more than 800 offers to help you save on things like groceries, days out, holidays and your household bills*.
• Supportive and generous company sick pay
• Your Wellbeing - you and your family have 24/7 access to services and tools to help you get the most out of life. From your physical and mental health to financial and social support and advice. It’s free, and it’s for everyone.
• Lifestyle benefits - You can purchase a car, bike, home technology or mobile phone, or choose from a range of health benefits and insurance products. You make regular payments from your salary, and so could save on tax*.
• Financial support - information and services to help you manage debt and grow your financial knowledge, with debt consolidation & savings plans*
• Your peace of mind with - Healthcare CashPlan, Dental Cover, Additional Life (life insurance) & Additional Life Partner, Hospital & Death Benefit Plans; Voluntary Critical illness & Voluntary Critical illness Partner
• Free & discounted RMG products - free keep safe & redirection, partner discounts
• Free stamps at Christmas

• Available only to perm employees

Your career in safe hands

At Royal Mail we value our people and we want our people to be proud to work for our businesses.

We have the assets, the infrastructure and the scale that others don’t, yet we are a big part of the communities we operate in, making billions of precious deliveries each year. We are responsible for the largest B2B customer database in the UK and are one of the largest employers in the UK, providing one in every 194 jobs.

An operation of this size needs a strong support network, and the HR, Legal, Finance, IT, Risk & Governance, Customer Experience, Sales & Marketing departments are all integral to helping us to utilise the latest technology and business approaches to optimise, automate and digitise our operations.

Royal Mail is a forward thinking, innovative organisation, that is also committed to reducing emissions and improving air quality in our communities. This includes investing in technologies such as electric vehicles, drones, alternative fuel trucks and energy improvements to our estate.

Next Steps

Closing Date: Monday 11th March 2024. Please note, this advert may close early if the appropriate number of applications has been reached.

The next stage of the selection process will be a virtual interview consisting of competency based, role specific questions and presentation.

Trust forms the foundation of everything we do in Royal Mail. We want to be transparent about what kind of qualities we are looking for and build trust from the very beginning of your journey with us. The first step is your interview, and we mean ‘your’ interview. We want to give you the opportunity to shine. To enable you to do this, we will provide you with your interview questions ahead of the interview taking place. This will allow you time to prepare, and ensure you have your best examples in mind. Royal Mail Group values both trust, and our people.

We don’t expect every candidate to meet the full criteria for the role. If your experience looks a little different from the job requirements, but you feel you have the relevant skills to bring value to the role, we’d love to learn more about you.

Royal Mail are proud of our diverse employee network groups and the active role they play to support belonging and encourage a positive work environment. We are firmly committed to inclusion and passionate about our people representing the communities we serve.

We are happy to support your need for any adjustments during the application and hiring process. Please share the details within your application if required.

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