AddressCollinson Group is a global leader in driving loyalty and engagement for many of the world’s largest companies. Predominantly through the provision of travel related benefits within a market leading digital travel ecosystem. The group offers a unique blend of industry and sector specialists who together provide market-leading experience in delivering products and services across four core capabilities: Loyalty, Lifestyle Benefits and Insurance.
The group provides unrivalled insight and expertise around affluent consumers and frequent travellers, creating and delivering products and services now accessible to over 400m end consumers.
We have more than 25 years’ experience, with 28 global locations, servicing over 800 clients in 170 countries, employing 1,800 people.
We have been bringing innovation to the market since inception – from launching the first independent global VIP lounge access Programme, Priority Pass to being the first to sell direct travel insurance in the UK through Columbus Direct and creating the first loyalty agency of its kind in the travel sector with ICLP. Today we still invest heavily in innovation to ensure that we continue to deliver superior customer experiences.
Key clients include: Visa, Mastercard, American Express, Cathay Pacific, British Airways, LATAM, Flying Blue, Accor, EasyJet, HSBC, Chase, HDFC.
Our mission is focused on doing good beyond profit, which for us means we seek out opportunities for our people to share in our success and that we give back to the communities and people within which we work.
Never short of ambition, the success of our business is delivered through the diverse and talented team of over 1,800 colleagues globally.
Purpose of the job
You’ll be joining our award-winning Employee Engagement and Corporate Responsibility team within the People & Culture function. We are the custodians of Collinson’s purpose, working with our people and partners to make the change we want to see, both at Collinson and in our communities. The last 18 months have been a tough time for our business. We’ve had to innovate, think on our feet and be resourceful to navigate through the ongoing COVID -19 crisis which has significantly impacted our people, partners and the travel sector as a whole. How we engage, inspire, motivate and connect with our people as we begin to emerge from the COVID-19 crisis will be more important than ever and the Communications and Engagement Manager will play a critical role.
Key Responsibilities
Reporting to our Global Director of Internal Communications & Employee Engagement, we are looking for someone to manage Internal Communications and employee engagement strategy and activities to ensure our 2,000 people globally are engaged, inspired and connected. You’ll be responsible for the development, delivery and evaluation of an integrated company-wide communications and employee engagement strategy that supports the global business strategy and effectively engages all our people. You’ll be passionate about employee engagement and able to demonstrate significant experience working with global stakeholders to develop creative campaigns.
Your key responsibilities will include:
- Developing and managing an Internal Communications strategy and plan which makes a real and tangible impact in the way we communicate, engage our people and drive business performance
- Empowering teams and managers to improve their communication across channels and create opportunities to collaborate
- Planning, editing and developing relevant content and messaging for a variety of communication campaigns that our people will understand, find insightful, engaging and inspires them to get involved
• Advising the senior leadership team, representing the views of our people, providing best practice and recommendations on initiatives to increase visibility and trust • Planning and executing events that increase engagement and two-way interaction between leaders, management, and our people
- Championing Internal Communications and employee engagement, and promoting best practices across the organisation to quantify its value and the commercial impact to the organisation
• Reporting on the effectiveness and performance of activities, including the analysis of results and the identification of learnings to improve ongoing performance • Overseeing the quality of employee data and determining the best use of channels and methods to reach our people globally
- Working closely with the marketing, media and PR teams to translate external messaging internally
- Being a key member of the team responsible for Internal Communications during a crisis
- Being Collinson’s roving reporter, with an eye for a story and a desire to share these stories with our people globally in an engaging and timely manner
- Driving our digital and innovation agenda, consistently looking for opportunities to inspire and engage our people
Knowledge, skills and experience required
- Proven ability to convert communication strategy and knowledge into creative, integrated and targeted communication plans to support business objectives
- A track-record of developing and delivering global Internal Communications strategy and initiatives within a complex matrix environment
- Significant experience designing and implementing communications campaigns and employee engagement initiatives across a broad range of channels, both on and offline (experience using Workplace, SharePoint and Office365 would be a significant advantage)
- Experience delivering high quality and engaging communications campaigns and initiatives that bring an organisations’ purpose, values, and behaviours to life
- Experience managing Internal Communications through organisational change and transformation projects
- Excellent writing and editorial skills, with the ability to tell a compelling story
- Strong planning and organisational skills with the ability to work to strict deadlines and manage multiple projects simultaneously within a dynamic business
- Excellent stakeholder engagement and relationship management skills
- Proactive, assertive and ability to use initiative
- Ability to work strategically and hands on with desire to find solutions
- Confidence to direct Internal Communications policy and determine best practice
- A creative thinker consistently looking for new ways to inspire and engage
- Excellent interpersonal skills
- Ability to handle sensitive and confidential situations with diplomacy
- Highly experienced with Office applications, including word-processing, spreadsheet, and
presentation software
- Analytical with a desire to understand, interpret and improve results - provide clarity, insight and
solutions
- Degree-level qualification or equivalent by experience
Collinson is an equal opportunity employer and welcomes differences in all their forms including: colour, race, ethnicity, gender identity, sexual orientation, neurodivergence, family status, age, individuals with disabilities and people from all backgrounds, cultures and experiences as we strongly believe this contributes to our on-going success.
We are focused on continually evolving our purpose driven, high performing culture, providing an environment where our people have the opportunity to achieve their full potential and do interesting and meaningful work. Our company values are: Act smarter, Do the right thing, One team and Be insight led. These help guide everything we do internally in terms of how we think, act and interact, right through to how we deliver value to our customers and clients.
In your application, please feel free to note which pronouns you use (For example - she/her/hers, he/him/his, they/them/theirs, etc).
If you need any extra support throughout the interview process, then please email us at ukrecruitment@collinsongroup.com
We also have our very own Beacons (Domestic Abuse Advisors) supporting within each of our global offices. Our Beacons will be your point of contact if you or someone you know needs support.
