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Form of workCome join a team where People make the difference! As a part of Marmon Holdings, Inc., a highly decentralized organization, we rely heavily on people with the aptitude, attitude, and entrepreneurial spirit to drive our success, and we're committed to attracting and retaining top talent.
Job Title: Internal Sales Assistant
Reporting To: Sales Supervisor
About Us: Cerro EMS specializes in turning ideas into innovative, cost-effective solutions through state-of-the-art manufacturing processes. Our expertise in simulation, 3D modeling, and automation technology allows us to provide expert advice on design improvements, accelerating production and reducing material content. With a global customer base across multiple industries, we continuously invest in cutting-edge solutions to enhance product performance and drive efficiency.
Job Summary: To provide excellent customer service by proactively engaging with all customers to promote and assist in the driving of sales. To support the sales team in all administrative tasks, ensuring timely completion and deadlines are met on a timely basis.
Responsibilities/Duties
To collaborate with the sales team to develop and maintain customer relationships and assist in generating Sales.
To generate leads whenever applicable and transfer relevant leads to the Sales team to follow up.
Communicate with clients to gather information, address enquiries and provide exceptional customer service.
Assist the Sales team by processing, preparing sales quotations, proposals and orders.
Co-ordinate orders to ensure timely conclusions by collaborating with other departments internal and external to ensure smooth workflow and effective communication is maintained at all times and customers’ requirements are being met.
Update management systems, ensuring databases are accurate and any accompanying documentation is completed.
Assist with the collation of data to support reporting requirements of the Sales team.
Assist in the management of customer accounts ensuring timely delivery on products.
Get involved in a wider variety of export activities as the role progresses.
Maintain mailboxes where appropriate and call or email, to resolve or re-direct in a timely manner.
Provide reception duties, welcoming visitors to site and ensuring on-site processes and policies are maintained.
To act as the main contact to all telephone enquiries into the business, maintaining a professional standard at all times. Answering and dealing with enquiries promptly and efficiently, delivering an excellent customer service.
Technical Skills/Experience
Previous experience of working within an Internal Sales department
Experience of engineering, manufacturing environments
Import and export experience would be a distinct advantage.
Good IT skills to include Excel, Word and Outlook along with knowledge/awareness of in-house systems.
Effective communicator both oral and written.
Person Specification
Have a proactive nature with a confident and friendly attitude.
Highly organised with great attention to detail
Works well individually as well as in a team supporting team members.
This list is not exhaustive, you may be asked to undertake any other duties within your capability.
Following receipt of a conditional offer of employment, candidates will be required to complete additional job-related screening processes as permitted or required by applicable law.
