Internal Sales Co-Ordinator

Job Summary:

The Internal Sales Coordinator will play a crucial role in supporting our sales team, ensuring the smooth operation of sales processes, and maintaining high levels of customer satisfaction. This position requires a detail-oriented, organized, and proactive individual who can manage multiple tasks efficiently and contribute to our sales goals.

Key Responsibilities:

• Sales Support: Assist the sales team with order processing, managing customer inquiries, and preparing sales documentation.
• Customer Service: Serve as the primary point of contact for customers, addressing their needs and resolving issues promptly.
• Order Management: Coordinate and track orders from initiation to delivery, ensuring timely and accurate fulfillment.
• CRM Management: Maintain and update customer records in the CRM system, ensuring data accuracy and completeness.
• Reporting: Generate sales reports and analysis to support strategic decision-making.
• Communication: Liaise with internal departments (e.g., logistics, finance, marketing) to ensure seamless operations and customer satisfaction.
• Problem Solving: Address and resolve any sales-related issues or discrepancies efficiently.
• Continuous Improvement: Identify opportunities for process improvements and implement solutions to enhance efficiency and effectiveness.

Skills:

• Strong organizational and multitasking abilities.
• Excellent communication and interpersonal skills.
• Proficient in Microsoft Office Suite (Word, Excel, PowerPoint).
• Experience with CRM software (e.g., Salesforce) is a plus.

Attributes:

• Detail-oriented with a focus on accuracy.
• Customer-centric mindset.
• Ability to work independently and as part of a team.
• Proactive and solution-oriented approach.

What We Offer:

• Competitive salary and benefits package.
• Opportunities for professional growth and development.
• A supportive and collaborative work environment.