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SalaryOur client is a leading media company with an independent team of experts, dedicated to taking outdoor campaigns to the next level with smart, data-driven planning, in-house technology and unforgettable creativity.
A new opportunity exists for an ambitious International Client Directorto join their team.
The role:
The International Client Directorrole is reporting into the Business Director and has a wide range of responsibilities including (but not limited to) owning and developing the relationship with a variety of key clients, managing direct reports within the team alongside supporting the Business Director in day-to-day tasks, driving growth from dormant clients, and helping to deliver best in class service.
The primary function of this Client Director role is to ensure that the clients benefit from skilled expertise as part of their overall international campaigns. Managing and growing local clients and agencies international requirements will also be part of the role, encouraging centralised multi-market delivery of activity from a local base, supported by the team. Business development will form part of the overall responsibilities.
We are looking for a candidate with full service or OOH experience, preferably airports and international, with a passion for what they do and a proactive, positive attitude.
Responsibilities:
- Be responsible for the day to day management of the client team to ensure they are effectively servicing clients and are proactively contributing to growing client and agency business.
- Prove a good knowledge of the International OOH media landscape.
- Understand international markets key challenges and best practices.
- Have strong relationships main OOH media owner leads.
- Have a thorough understanding of the strategy & objectives of your main accounts.
- Ensure you and your team are delivering on all elements of client service charters and general client servicing.
- Resolve client/campaign issues as and when they arise alongside assisting/coaching your team in resolving their issues.
- Analyse and attend all client audit meetings (in conjunction with Business Director)
- Work with Business Director to set individual client KPIs and ensure they are met.
- Develop and manage the company relationship with agency, client and media owner contacts.
- Help to manage and host internal training sessions.
- Ensure you and the team are utilising in house systems on a regular basis ensuring they are kept up to date with all the latest planning information and campaign status
- Ensure all Planning templates are being used - company planning schematic, proposals, buying reviews/PCAs, site tour documents.
- Participate in defining the requirements to enhance systems/tools and have responsibility for testing them when requested
- Work with Business Director to provide accurate client forecasts ensuring they are kept up to date with key changes to forecasted business.
- Planning and coordinating the implementation of business plans and the penetration of new markets.
- Comply with all company and departmental policies and procedures.
- Understand company philosophy and SBU's offerings and communicate them appropriately.
- Demonstrate proper care and respect for corporate assets.
- Train your team on the day to day requirements of their planning roles, tools and systems.
- Be responsible for first stage interview process for recruiting Client Executives and Client Managers.
- Conduct annual appraisals of Client Executives and Client Managers (in conjunction with Business Director where applicable)
- Review performance of Client Executives and Client Managers on a regular basis
- Champion sustainability and advocate the value of positive social and environmental impact within your team.
- Participate in projects and initiatives which drive companies commitment to positive social and environmental causes. E.g., charity partnerships, volunteering, carbon offsetting etc.
- Role model the company values and behaviours to help ensure the best possible culture and tone is set throughout.
- Significant OOH planning experience and/or extensive Comms planning experience (ideally international/Airport experience, but not essential) - working on clients that spend significantly
in OOH - Excellent negotiation skills, proven track record of successfully pitching for new business
- Proven track record of increasing revenue through generation of leads
- Comfort with working across multiple currencies and markets
- London Based, but may require international travel experience of working in data focussed roles
- First class relationship management skills with the ability to communicate across all levels both
internally and externally - Strong commercial acumen with the confidence to apply this within your work
- Ability to manage people and motivate them to bring out their full potential
The role is also offered with the following benefits:
Pension, Enhanced maternity/paternity/shared parental pay, Life Assurance
25 days annual leave, increasing every year by 1 day up to a maximum of 30 days, Permanent Health Insurance, Birthday Leave,
Private Medical and Dental cover, Voluntary/Charity leave
Access to private GP appointments, Feel Good Allowance
Smarter Working (hybrid working, flexible working hours and an early Friday finish!), Free Fitness Classes, Eye Care Vouchers, Monthly Massages, Season Ticket Loan, Cycle to Work Scheme
What's Next?
To apply, please contact Marcus on (phone number removed), or click apply below.
