International Passenger Survey Interviewer - Cardiff

Do you have the skills to lead and motivate teams? Are you looking for a new opportunity where you will engage and influence stakeholders?

The Office for National Statistics (ONS) is the UK’s largest producer of official statistics, covering a range of key economic, social and demographic topics. These include measuring changes in the value of the UK economy, estimating the size, geographic distribution and characteristics of the population, and providing indicators of price inflation, employment, earnings, crime and migration.
This International Passenger Survey Interviewer role will see you being part of a continuous survey that started in 1961 and is based at all major sea, air and international rail terminals within the United Kingdom.
The Operational Delivery Profession (ODP) is the largest profession in the Civil Service. ODP’s 200,000+ members work in a wide range of operational delivery roles across government, providing essential services that support and protect UK citizens at home and overseas. They help to make ONS a great place to work.
As a member, ODP supports you by providing learning and development opportunities, career pathways, tools and resources to help develop your skills and progress your career. This is an exciting opportunity to join a modern, innovative and inclusive Civil Service profession that sits at the heart of public service delivery.
Part of the wider Surveys Directorate, covering business and social surveys, Social Survey Operations (SSO) consists of Social Surveys Collection (SSC) and Social Surveys Delivery (SSD). SSO have approximately 1,400 members of staff - 300 are located at the Newport and Titchfield headquarter sites and the rest are spread across the UK as SSO is home to the ONS Field Force who are on the front-line of data collection in ONS. SSO are responsible for some of the largest social surveys run in the United Kingdom and produce a series of high profile research and statistical outputs for policy and research purposes.

You will be based at Cardiff and this will be considered your normal place of work.

IPS shifts are allocated on a 6 weekly basis with a mixture of AM & PM weekday and weekend shifts. Depending on your site, shifts lengths vary from 4 – 8 hours.

As an IPS Interviewer, you will work as part of a small team honing your interpersonal skills to persuade international arriving and departing passengers to participate in the survey. Some people take more persuading than others to take part, therefore you will need an adaptable interviewing style. The information you gather is entered into a tablet during the interview.

You will be employed on a permanent contract for 832 hours per annum. This broadly equates to 16 hours per week. More information on annualised contracts and how they work can be found in the candidate pack.

Flexibility in when you can work is a requirement of our business. Therefore, if you have any regular set commitments on any day of the week, this will preclude you from applying.

Key Responsibilities include:

• Work independently or as a part of a small team to undertake interviews with the travelling public, demonstrating high standards of data collection and meeting your KPIs.
• Gathering data at the beginning of the passenger journey, follow guidelines and instruction dependent upon how passengers are processed at the data collection point.
• Be responsible for self, ensuring site operating procedures and health and safety procedures are adhered to at all times.
• Be punctual, ensuring shift start times are met. Remain on station until the end of shift.
• Build effective relationships with airport/port staff to enable co-operation necessary for effective data collection.
• Determine the most efficient way of working to ensure data collection to meet set KPI’s from pre- allocated flight lists.
• Collect and transmit high quality data within agreed timeframe and following agreed protocols.
• Be proficient in the digital technology and corporate systems required for your role.
• Take responsibility for your breaks, ensuring data collection is not compromised.
• Complete the administrative tasks required for your role as detailed.
• Buddy new interviewers as required, helping them settle into the environment and reach required standards.
• Working in partnership with your Site Manager, identify areas for your continued learning, self development and progression.
• Support all Site Managers, highlighting areas for improvement and engage in activities that will enhance the IPS operation data collection.
• Provide constructive feedback to your managers to help the operation and structure perform more efficiently.

Skills and Experience

Essential Criteria

• Good interpersonal skills and enjoy working with people.
• Be able to follow instructions recording accurate information.
• To be self-disciplined and self-motivated.
• Proficient in the use of tablets and smartphone as these will be used within your work.

We'll assess you against these behaviours during the selection process:

• Communicating and Influencing
• Working Together

The Office for National Statistics is part of the Civil Service, and as such we share a number of key benefits with other departments, whilst also having our own unique offerings to support our 5400 valued colleagues across the business.

Whether you are hearing about us for the first time or already know a bit about our organisation, we hope that the benefits pack attached (bottom of page) will give you a great insight into the benefits and facilities available to our colleagues, and our fantastic working culture.

Inclusion & Accessibility

At ONS we are always looking to attract the very best people from the widest possible talent pool, and we are proud to be an inclusive, equal opportunities employer. As a member of the Business Disability Forum and a Disability Confident Leader we’re committed to ensuring that all candidates are treated fairly throughout the recruitment process.

As part of our application process, you will be prompted to provide details of any reasonable adjustments to our recruitment process that you need. If you would like to discuss any reasonable adjustments before applying, please contact the recruitment team in the first instance.

If you would like an accessible version of any of the attachments or recruitment documents below or linked to in this advert, please contact the recruitment team who will be happy to assist.

Job contact :

Name :
Field Recruitment
Email :
Field.Recruitment@ons.gov.uk

Recruitment team

Email :
Field.Recruitment@ons.gov.uk