AddressHomes for Students is one of the UK’s leading providers of student accommodation.
We are seeking an ambitious International Bookings Co-ordinator (Mandarin Speaking) to join our Sales team. The role is based in Liverpool, working 40 hours per week Monday to Friday.
Purpose of the role:
As an International Bookings Co-Ordinator you will be an active, contributing member of a new team who will be integral in qualifying international student bookings, providing presales support to international customers, and verifying all agent referrals.
You will be responsible for ensuring all international bookings are verified and processed using all routes for contacting. You will work closely with the internal sales team and will pass verified enquiries on to them to convert. As well as working closely with the partnerships team to deal with all international agent enquiries.
The student experience is at the forefront of everything we do, so you'll be passionate about delivering high levels of customer service and supporting our international customers through their booking journey. You have a clear understanding of each properties proposition and USPs along with clear knowledge of our policies and procedures.
Accountabilities/Responsibilities
- Managing international enquiries from multiple communication channels including phone, live chat, email, web, WeChat, WhatsApp and social media.
- Contacting all international customers to verify their bookings.
- Assisting international customers with their enquires, and providing them with the necessary information to proceed with their booking.
- Liaising with our international agents to verify and process referrals.
- Have an in depth understanding of the housing market for overseas students.
- Tracking and monitoring trends and patterns and feeding them back.
- Conducting outbound calls only to follow up on enquiries/bookings.
- Updating all databases accurately to allow for effective analysis.
- Comply with Health and Safety working practice in accordance with the company’s policy.
- To be flexible and work effectively with other colleagues
- Ensure all international enquiries are followed up using all routes for contacting.
- Demonstrate a clear knowledge of the booking system.
- Demonstrate a clear knowledge of the properties and keeping up to date with all activity throughout the year
- Ensure deadlines are met
The above outlines the main duties and responsibilities of the position, however, this cannot be comprehensive and other duties may be requested from time to time.
Skills
- Be native in Mandarin and English (speaking, reading, and writing)
- Ability to work with minimum supervision and to tight deadlines.
- Ability to work as part of a team.
- Excellent organisational skills and time management skills.
- Ability to deal effectively with people at all levels.
- Ability to achieve goals and targets within timescales.
Personal Qualities
- Likes interaction with others
- Natural communication skills
- Self-motivated and able to work as part of a group as well as independently with minimum guidance
- Confidence in taking the initiative and making decisions
- Delivering high standards
- Commitment to equal opportunities
- Willing to be flexible and respond to changing circumstances
- Demonstrate a positive ‘can do’ attitude and to become quickly established to add value to the business
Benefits
- 25 days holiday plus bank holidays
- Day off for your birthday
- Free eye tests
- Additional annual leave for long service
