Job Title:IS Service Desk Analyst (TEMP)
Employer:Piramal Pharma Solutions
Location: Northumberland, United Kingdom
Salary:
Employment Type: Permanent
Reference Number: b24b068ad7f43e91
Job Details:
We are seeking an enthusiastic and motivated individual to join our IT support team as an IT Service Desk Analyst. They will be customer focused and provide a single point of contact for all users of IT through the logging and management of all incidents and service requests.
Responsibilities:
Provide first-line support to end-users via phone, email, or in-person.
Provision of first line support, including but not limited to triage and appropriate troubleshooting, correct incident categorisation and resolution where possible.
Retention of end-to-end ownership and working with Piramal IT resolver groups and third parties where required.
Purchase of and receipting equipment as required.
Maintain excellent customer service ensuring issues are resolved in a timely manner.
Troubleshoot and resolve hardware and software issues.
Assist in managing and maintaining IT systems and equipment.
Set up new user accounts and manage access to networks and systems.
Document and track all issues and resolutions in our ticketing system.
Work collaboratively with other members of the IT team to ensure the smooth operation of IT systems and services.
Provide training and guidance to end-users on basic IT tasks.
Requirements:
A passion for technology and willingness to learn.
Strong problem-solving and analytical skills
Good communication and customer service skills
Ability to work well in a team environment.
Ability to manage and prioritise workload effectively.
Familiarity with Microsoft Office 365 and Windows 7&10, operating systems is a plus.
Job Type: Temporary contract
Contract length: 6 months
Salary: Up to £24,500.00 per year
Schedule:
Day shift
Monday to Friday
Ability to commute/relocate:
Morpeth: reliably commute or plan to relocate before starting work (required)
Education:
GCSE or equivalent (preferred)
Experience:
Technical support: 1 year (preferred)
Customer service: 1 year (preferred)
Work Location: In person
Reference ID: ISTemp
NOTE TO JOB SEEKERS
Apply for this IS Service Desk Analyst (TEMP) job vacancy via Bubble Jobs today. You can find other jobs like this IS Service Desk Analyst (TEMP) job vacancy in Northumberland with our simple job search feature. As well as advertising vacancies like this IS Service Desk Analyst (TEMP) job vacancy, Bubble Jobs specialises in advertising web jobs, digital jobs, tech jobs and other specialist jobs for a wide range of employers and recruiters. If you’re looking for career advice or job searching tips, then make sure you check out our blog which is updated regularly with useful advice and resources. Don’t forget to follow us on Twitter to get the latest job updates and addition career related news and posts. Thanks for using Bubble Jobs and good luck with your job search.