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SalaryPosition: IT Service Desk Technician (Entry Level)
Join our client's innovative team as an Entry-Level IT Service Desk Technician! Our client are a forward-thinking company committed to fostering growth and providing excellent opportunities for career development. As a vital member of their IT support team, you will have the chance to make a real impact from day one and grow alongside seasoned professionals in a collaborative and supportive environment.
Role Overview:
As an Entry-Level IT Service Desk Technician, you will be the first point of contact for our client's internal users, providing essential support and troubleshooting for a variety of IT-related issues. This role offers an exciting entry point into the IT industry, allowing you to develop your skills and gain hands-on experience in a fast-paced and dynamic environment.
Key Responsibilities:
- User Support:
- Respond to user inquiries via phone, email, or in-person, providing technical assistance and resolving issues promptly.
- Assist users with common software applications, hardware problems, and basic network issues.
- Escalate complex issues to senior team members as needed.
- Incident Management:
- Log, track, and monitor incidents to ensure timely resolution.
- Collaborate with team members to prioritize and escalate issues appropriately.
- Keep users informed about the status of their requests.
- Hardware and Software Troubleshooting:
- Diagnose and resolve hardware and software issues for end-users.
- Provide guidance on system usage and best practices.
- Documentation and Knowledge Base:
- Create and update documentation for common issues and solutions.
- Contribute to the development of a knowledge base for internal use.
- User Training:
- Assist in the creation of user training materials.
- Provide basic training to users on IT tools and systems.
Qualifications and Skills:
- A passion for technology and a desire to learn and grow in the IT field.
- Basic knowledge of Microsoft Windows operating systems and Office applications.
- Excellent communication and interpersonal skills.
- Strong problem-solving abilities and a customer-focused mindset.
Education and Experience:
- A certification in IT or a related field is preferred but not required.
- Previous experience in a customer service or technical support role is a plus.
What We Offer:
- Comprehensive training and mentorship programs.
- Opportunities for professional development and career advancement.
- A supportive and collaborative work environment.
- Competitive salary and benefits package.
Ready to Launch Your IT Career?
Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.
By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.
