It Automation Technician

IT Automation Technician

If you have a keen eye for automation opportunities, excellent documentation skills and strong technical problem solving skills… this may be the right opportunity for you!

Here at Markerstudy we have an exciting opportunity for an Automation Technician to join our established and dynamic IT department!

This is a hybrid position that can be based at either our Peterborough or Chesterfield office.

Role Purpose:

To facilitate smooth running of the IT operation, improving efficiency through automation. The individual will be a service orientated team player with knowledge of scripting and a keen eye for spotting automation opportunities.

Our IT systems are the backbone of our business. This role is critical in supporting those systems, through ensuring our automated processes run smoothly to avoid business impact.

Key Responsibilities:

• Maintenance of existing automated processes managed within Service Operations including Joiners, Movers and Leavers processes.
• Creation of new automation requirements in line with business needs.
• Create high quality documentation of automation processes in accordance with required standards and methods.
• Providing efficient and professional management of support tickets, engaging with internal users where necessary to resolve support issues and ensure appropriate service levels are met.
• Provide input to and manage projects as required alongside business-as-usual tasks.
• Contribute to a wider automation community within M-Powered, helping to define good practice, ensuring that principles and guidelines are followed.
• Contribute to a culture of Continuous Improvement.

Keys Skills/Knowledge:

• Experience of implementation and support of automated solutions.
• PowerShell and Scripting.

• A good understanding of MS Azure, O365, Exchange, Active Directory.

• A strong understanding of IT Service Provision and End User Support.
• Integration through the use of APIs.

• Experience of use of ServiceNow with a basic understanding of workflows and system configuration (advantageous).
• Knowledge of security principles (advantageous).

• ITIL Awareness (advantageous).

Why us?

Markerstudy Insurance Services Limited (MISL) is one of the largest Managing General Agents in the UK. With a strong presence in the UK motor insurance market, we specialise in niche motor cover, where our solid market knowledge and experience enables us to create highly targeted products.

Our success is underpinned by our underwriting strategy to identify and apply special risk factors to the customers' advantage. That, and our skilled underwriting technicians who are friendly, accessible and empowered to make decisions.

We only transact business through professional UK insurance intermediaries and we take pride in fostering excellent working relationships. Our products feature prominently on Aggregators' sites, such as Confused.com, Go Compare and Compare the Market, via our broker partners.

What we offer in return?

• A collaborative and fast paced work environment
• Private medical health care plan
• 28 days annual leave plus of Bank Holidays and the ability to buy an additional three days holiday
• A benefit scheme that offers discounts and cashback on shopping, restaurants, travel and more
• Life Assurance 4x annual salary
• Hybrid working model- from either of our offices in Peterborough or Chesterfield