It Change & Problem Manager

Overview of Responsibilities

As an employee of UKAEA you will benefit from:

• Outstanding defined benefit pension scheme, details of which can be found at the end of this advert.
• Corporate bonus scheme up to 7% and a Relocation allowance (if eligible).
• Flexible working options including family friendly policies.
• Employee Assistance Programme and trained Mental Health First Aiders, 
• Generous annual leave allowance starting with 25 days, plus 3 days Christmas closure and 2.5 privilege days, in addition to UK bank holidays
• Wide range of career development opportunities
• A vibrant culture committed to equality and being fully inclusive

This role requires employees to complete an online Baseline Personnel Security Standard (BPSS) / be eligible for SC Clearance (must have resided in the UK for the last 5 years) [delete as appropriate], including The Disclosure & Barring Service (DBS) checks for criminal convictions.

The Role

UKAEA’s Computing Division encompasses a comprehensive suite of digital tools and techniques, supporting activities such as scientific research, modeling, simulation, software engineering, integration, automation, business systems, information security, and ICT capabilities. This division is crucial to advancing UKAEA’s mission of delivering sustainable fusion energy and maximizing scientific and economic impact. The role of Change & Problem Manager, reporting to the IT Service Management Group Leader within the Enterprise Infrastructure Solutions Unit, is pivotal. This role involves assessing the need for change, analyzing current states resulting from identified problems, and advising on defining change scope and future states. The Change & Problem Manager plays a key role in evaluating organizational readiness for change within UKAEA’s Computing Division.

Additional Responsibilities:

• Lead change and problem management processes, aligning stakeholders on KPIs and ensuring effective tooling.

• Coordinate and oversee outputs of the Change Advisory Board (CAB) and act as Change Manager, approving non-escalated changes.

• Refine change and problem management processes to meet evolving business needs and industry standards.

• Conduct IT problem investigations using root cause analysis and trend analysis to prevent future interruptions.

• Enforce cross-process compliance and coordination to enhance service delivery and promote a proactive culture of fault identification and reliability improvement.

Qualifications

Essential Requirements:

• Strong technical knowledge applicable to the role, demonstrated through HND equivalent or relevant STEM subject experience.
• Proven ability in people management, fostering leadership qualities and driving team performance within diverse technology teams.
• Proficiency in influencing and advising across organizational levels, facilitating effective collaboration and decision-making.
• Knowledgeable in Service Management practices with an ITIL V3 or V4  foundation qualification.

Desirable Skills: 

• Industry-accredited Associate or Professional qualifications (e.g., PMP, PRINCE2®), showcasing proficiency in project management methodologies and practices.

• Deputise for the Service Management Group Leader when necessary.

• Assist with the activities of the Service Management group providing knowledge and assistance when possible

• Understanding of compute and storage technologies, distributed processing platforms, and data analytics, facilitating informed decision-making and support within IT environments.