It Change & Problem Manager

IT Change & Problem Manager
Abingdon Rd, Culham, UK
Full-time
Salary: £52,293 (inclusive of MPP) + excellent benefits including outstanding pension
Site Location: UKAEA Culham, Oxfordshire
Confirmed Grade: Level 5
Company Description
By 2050, the planet could be using twice as much electricity compared to today. Are you interested in contributing and helping to shape the future of the world’s energy? If so, read on.
Fusion, the process that powers the Sun and Stars, is one of the most promising options for generating the cleaner, carbon-free energy that our world badly needs.
UKAEA leads the way in realizing fusion energy, partnering with industry and research for groundbreaking advancements. Our goal is to bring fusion electricity to the grid, supported by tomorrow's power stations. In pursuit of our mission, UKAEA embraces core values: Innovative, Committed, Trusted, and Collaborative.
Job Description
As an employee of UKAEA, you will benefit from:
- Outstanding defined benefit pension scheme, details of which can be found at the end of this advert.
- Corporate bonus scheme of up to 7% and a Relocation allowance (if eligible).
- Flexible working options including family-friendly policies.
- Employee Assistance Programme and trained Mental Health First Aiders.
- Generous annual leave allowance starting with 25 days, plus 3 days Christmas closure and 2.5 privilege days, in addition to UK bank holidays.
- Wide range of career development opportunities.
- A vibrant culture committed to equality and being fully inclusive.
This role requires employees to complete an online Baseline Personnel Security Standard (BPSS) / be eligible for SC Clearance (must have resided in the UK for the last 5 years) including The Disclosure & Barring Service (DBS) checks for criminal convictions.
The Role
UKAEA's Computing Division encompasses a comprehensive suite of digital tools and techniques, supporting activities such as scientific research, modelling, simulation, software engineering, integration, automation, business systems, information security, and ICT capabilities. This division is crucial to advancing UKAEA's mission of delivering sustainable fusion energy and maximising scientific and economic impact. The role of Change & Problem Manager, reporting to the IT Service Management Group Leader within the Enterprise Infrastructure Solutions Unit, is pivotal. This role involves assessing the need for change, analysing current states resulting from identified problems, and advising on defining change scope and future states. The Change & Problem Manager plays a key role in evaluating organisational readiness for change within UKAEA's Computing Division.
Additional Responsibilities:
- Lead change and problem management processes, aligning stakeholders on KPIs and ensuring effective tooling.
- Coordinate and oversee outputs of the Change Advisory Board (CAB) and act as Change Manager, approving non-escalated changes.
- Refine change and problem management processes to meet evolving business needs and industry standards.
- Conduct IT problem investigations using root cause analysis and trend analysis to prevent future interruptions.
- Enforce cross-process compliance and coordination to enhance service delivery and promote a proactive culture of fault identification and reliability improvement.
Qualifications
Essential Requirements:
- Strong technical knowledge applicable to the role, demonstrated through HND equivalent or relevant STEM subject experience.
- Proven ability in people management, fostering leadership qualities and driving team performance within diverse technology teams.
- Proficiency in influencing and advising across organisational levels, facilitating effective collaboration and decision-making.
- Knowledgeable in Service Management practices with an ITIL V3 or V4 foundation qualification.
Desirable Skills:
- Industry-accredited Associate or Professional qualifications (e.g., PMP, PRINCE2®), showcasing proficiency in project management methodologies and practices.
- Ability to deputise for the Service Management Group Leader when necessary.
- Ability to assist with the activities of the Service Management group providing knowledge and assistance when possible.
- Understanding of computer and storage technologies, distributed processing platforms, and data analytics, facilitating informed decision-making and support within IT environments.
Additional Information
For a full list of benefits and to apply, select the apply button to be taken through to the UKAEA careers pages.
We welcome applications from under-represented groups, particularly individuals from black and other ethnic minority backgrounds, people with disabilities, and women. Our Executive team, supported by our 'Equality, Diversity and Inclusion' (EDI) Partner and Inclusion Ambassadors, actively promotes EDI and takes steps to increase diversity within our organisation. We reinforce best practices in recruitment and selection and evaluate approaches to remove barriers to success.
Please note that vacancies are generally advertised for 4 weeks but may close earlier if we receive a large number of applications.