Address
Form of work
SalaryIT Customer/Sales Support Assistant
St Ives
£Competitive
LMD7790a
Are you looking for a career within IT with a foucus on customer service and new business support?
Do you enjoy enjoy delivering marketing and training support content - demos, vlogs etc?
Our client is seeking a new member for their support team and for the successful candidate this is a varied opportunity to further develop your support skills.
The role is varied and will involve using the latest support tools to interact and engage with both potential and existing clients.
Typical duties will include:
- 1st line support ticket handling
- Password resets, User administration
- System training query handling
- Ticket triage for 2nd & 3rd line support & development
- Liaison with 2nd line support and development
- System testing and fault-finding pre-delivery to clients
- Conducting client training sessions via Microsoft Teams or by producing short screen record videos for publication to clients
- Website administration via Content Management Systems
- Running demonstrations to assist with the sales process and supporting existing customers with tailored video content and support.
In this role you will be encouraged to work with independence with collaboration across the team.
For more details, please contact Lizzie - WhatsApp , office or email
Please note that at times due to the volume of applications we may not be able to respond to each person individually. If you do not hear from us within 7 days we’re sorry you have not been successful this time. Please do not let this stop you applying for other positions you may be suitable for. Good Luck!
1st Choice Staff Recruitment is an equal opportunities employer and acts as both an Employment Agency & Business.
