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Location
About the job
Job summary
Are you a technically proficient IT professional, with fantastic interpersonal qualities?
Do you enjoy working collaboratively with colleagues?
Would you love the opportunity to be part of a team, provisioning IT equipment to all corners of the Driving and Vehicle Standards Agency?
If so, we would love to hear from you!
Job description
As an IT Dispatch Engineer, you will specialise in the preparation, packaging and dispatch of all IT equipment including, laptops, iOS devices, printers and peripherals. You will also be responsible for fulfilling Service Requests (e.g. additional / replacement devices and peripherals.)
You will oversee the delivery of incoming items and will need to monitor and control stock levels whilst keeping the IT Systems up to date to maintain an accurate account of stock levels.
You will be part of the wider User Services support team and collaboratively work with the DVSA Service Desk. In addition to your technical skills, you will have opportunities to build positive relationships with end users, demonstrating effective communication skills, and deliver consistently high levels of user satisfaction and adherence to agreed Service Level targets and KPI’s.
When supporting you will specialise in second line troubleshooting technical issues for end users, be they hardware or software related. You will also be responsible for fulfilling Service Requests (e.g. software installs; hardware installs; moves and changes). You will investigate and resolve issues for users where this can be achieved remotely, without the need for site visit.
Responsibilities include, but are not limited to;
- Liaising with end users and booking couriers.
- Accurately updating IT systems for incoming and outgoing goods to maintain accurate, up to date stock inventory and hardware asset management.
- Disposal of IT equipment in accordance with Waste Electric and Electronic Equipment (WEEE) Regulations 2013.
- Following Software Asset Management guidelines and processes.
- Providing advice, guidance and assistance on all IT devices set up and operation.
- Contact end users via the available channels and can explain technical information to users in non-technical terms.
For more information about the role and responsibilities please see the attached Candidate Pack.
Person specification
To thrive in this role, you will have experience of working as a Desktop Support Engineer or Support Technician. You will possess an ability to solve complex hardware and software issues, across a range of devices and operating systems, combined with an understanding of delivering support in an EUC environment.
You will have experience of having maintained accurate records and efficient stock management. We are keen to hear from individuals with excellent Office 365 configuration and support experience and who have experience in active directory administration and basic information of Azure.
If not already held, the successful applicant will need to demonstrate a willingness to work towards one of the following when in post; CompTIA A+ certification, ITILV3 or V4 Foundation.
Additional Information
This role will be based in our office in Bristol.
Please note that will be occasional travel to other DVSA sites, including overnight stays as part of this role.
Whilst we welcome applications from those looking to work with us on a part time basis, there is a business requirement, for the successful candidate to be able to work at least 30 hours per week.
Please take note that DVSA does not hold a UK Visa & Immigration (UKVI) Skilled Worker License sponsor and are unable to sponsor any individuals for Skilled Worker Sponsorship.
About Us
The Driver and Vehicle Standards Agency (DVSA) helps keep Britain moving, safely and sustainably.
We do this by helping people through a lifetime of safe and sustainable journeys, helping them keep their vehicles safe to drive, and protecting them from unsafe drivers and vehicles.
We’re working hard to:
- make roads safer
- improve services for our customers
- make road transport greener and healthier
- harness the potential of technology and data
- grow and level up the economy
We’re committed to giving all our colleagues purpose, professionalism and pride in what we do. We work in supportive, diverse and inclusive teams where everyone is valued. You can grow, develop and progress, and make a real difference to society.
We pride ourselves as being an employer of choice and welcome and encourage applications from everyone, such as ethnic minorities, women, disabled people and those who identify as LGBT+.
To find out more about how we champion diversity and inclusion in the workplace and making DVSA a great place to work visit our Careers website.
Behaviours
We'll assess you against these behaviours during the selection process:
- Delivering at Pace
- Managing a Quality Service
Benefits
- An environment with flexible working options where we encourage a great work-life balance
- Exceptional pension with an employer contribution of an average of 27%
- Generous Annual Leave - 25 days holiday, increasing by 1 each year of service, up to 30
- 8 Bank Holidays plus an additional Privilege Day to mark the King’s birthday
- Latest IT and Tech devices
- A culture encouraging inclusion and diversity with a range of staff communities to support all our colleagues
- Excellent learning and development tailored to your role including paid apprenticeships up to Masters level
- Wide range of discounts schemes on high street names
- Employee assistance program for health and wellbeing
- Cycle to work scheme and Gym membership offers
- For more information see visit our careers page
Things you need to know
Selection process details
How to Apply
As part of the application process you will be asked to provide a CV and Personal Statement. Further details around what this will entail are listed on the application form.
For your Personal Statement, please provide detailed evidence of the following:
- Your experience as a Desktop Support Engineer or Support Technician
- Your experience of having solved complex hardware and software issues
- Your experience of stock management
- Your understanding of delivering support in an EUC environment
Your personal statement will be limited to a maximum of 1000 words.
The selection process will be designed specifically for the role. As a result, your assessment will include:
- An interview
If you would like to find out more about what it’s like to work for DVSA and how to apply, we will be holding virtual sessions to find out more. Please click here to secure your place at one of our upcoming events.
The sift is due to take place 15 - 16 April 2024.
Interviews are likely to be held week commencing 29 April 2024.
This interview will be conducted face to face in our office in Bristol, details of which will be provided to you should you be selected for interview.
We’ll try to meet the dates we’ve set out in the advert. But there may be occasions when these dates will change. We’ll give you plenty of notice of any important dates.
Reasonable Adjustments
As a Disability Confident Leader employer, we are committed to ensuring that the recruitment process is fair, accessible and allows all candidates to perform at their best. If a person with a visible or non-visible disability is substantially disadvantaged, we have a duty to make reasonable changes to our processes.
Complete the “Assistance required” section in the “Additional requirements” page of your application form to tell us what changes or help you might need during the recruitment process. For instance, you may need wheelchair access at an interview, or if you’re deaf, a Language Service Professional.
If you need a reasonable adjustment so that you can complete your application, you should contact Government Recruitment Service via dftrecruitment.grs@cabinetoffice.gov.uk as soon as possible before the closing date to discuss your needs.
Document Accessibility
If you are experiencing accessibility problems with any attachments on this advert, please contact the email address in the 'Contact point for applicants' section.
This job advert contains links to the DfT Careers website. Our website provides useful guidance and information that can support you during the application process. If you cannot access the information on our website for any reason, please email DRGComms@dft.gov.uk for assistance.
Further Information
For more information about how we hire, and for useful tips on submitting your application for this role, visit the How We Hire page of our DfT Careers website. You can find detailed information about the recruitment process and what to expect when applying for a role.
Pre-employment Checking
Applicants who are successful at interview will be, as part of pre-employment screening, subject to a check on the Internal Fraud Database (IFD). This check will provide information about employees who have been dismissed for fraud or dishonesty offences. This check also applies to employees who resign or otherwise leave before being dismissed for fraud or dishonesty had their employment continued. Any applicant’s details held on the IFD will be refused employment.
A candidate is not eligible to apply for a role within the Civil Service if the application is made within a 5-year period following a dismissal for carrying out internal fraud against government.
Feedback will only be provided if you attend an interview or assessment.
Security
Nationality requirements
This job is broadly open to the following groups:
- UK nationals
- nationals of the Republic of Ireland
- nationals of Commonwealth countries who have the right to work in the UK
- nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window)
- nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)
- individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
- Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service
Working for the Civil Service
We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window).
Apply and further information
Contact point for applicants
Job contact :
Recruitment team
Further information
If you are not satisfied with the response you receive from the Department, you can contact the Civil Service Commission: Visit the Civil Service Commission website Here
