It Field Engineer

Job Title: IT Field Engineer - Managed Service Provider

Location: Humber 

Job Type: Full-time

Salary: Up to £30,000 D.O.E

We are working with a leading Managed Service Provider (MSP) dedicated to delivering top-notch IT solutions to our diverse client base. With a commitment to excellence, they pride themselves on providing innovative and reliable technology services. They are currently seeking a skilled and motivated IT Field Engineer to join their dynamic team. They are a great company to work for and very much value upskilling their employees and promoting from within. 

Job Overview: As an IT Field Engineer you will play a crucial role in ensuring the smooth operation of clients' IT infrastructure. Your primary responsibility will be to address and resolve desktop, server, and network issues, providing on-site technical support to their valued customers. This role is perfect for a proactive and customer-focused individual who enjoys working in a fast-paced environment.

Key Responsibilities:

• Diagnose and troubleshoot hardware and software issues on-site.
• Install, configure, and maintain desktops, laptops, servers, and network equipment.
• Respond to service calls and provide timely resolution of technical problems.
• Collaborate with the support team to escalate and resolve complex issues.
• Conduct regular maintenance and updates to prevent potential problems.
• Document and maintain accurate records of all service activities.

Requirements:

• Proven experience as an IT Field Engineer or similar role.
• Strong knowledge of desktops, laptops, servers, and network systems.
• Proficient in troubleshooting and problem-solving.
• Excellent communication and customer service skills.
• Ability to work independently and prioritize tasks effectively.
• Relevant certifications (e.g., CompTIA A+, Microsoft Certified Professional) are a plus.