3Rd Line Infrastructure Engineer

Right here is the 3rd Line role that will see your career take off! This is a secure site where the work is different every day, challenging and satisfying, You will join the team providing 3rd Line support to numerous users using Windows 7 / 10 and SCCM. If you are experienced with 2nd line and itching to move up, this is for you.

You do need to be eligible for SC and DV Clearance for this position.

Hybrid role based 3 days per site in Salisbury OR Portsmouth, though you do need to be based on site 5 days a week for the first 3 weeks,

We can offer great career progression opportunities, ability to be based anywhere across the UK, benefits which you can flex to meet your needs and training and development opportunities.

What you'll be doing:

• Distribute software components to the Enterprise using Microsoft Endpoint Configuration Manager (MECM)
• Endpoint device management and administration of support queues - Incident and workload management
• Supporting the VDI environment
• Progress incidents and problems
• Troubleshoot applications
• Assist with support of the corporate environment Support the creation, reviewing and maintenance of processes and procedures
• Proactively recommend improvements and innovations (CSI&I) that provide efficiency improvements into the environment
• Work within business and security frameworks (ITIL, JSP, IMM)

What you'll bring:

• SCCM Administration - basic understanding of Software distribution, OS deployment and monthly Patches
• Experience of Windows 7 / 10
• Experience of Group policy and AGPM
• Knowledge and basic experience of VMWare products and virtualisation technologies (Horizon View, VSphere)
• Understanding of RCA within a complex environment
• Able to optimally troubleshoot applications
• ITIL Awareness

It would be great if you had:

• Knowledge of application whitelisting (ideally Applocker)
• Understanding of Application virtualisation - APP-V
• Endpoint device control
• ITIL Foundation
• Knowledge of Software Testing using Sysinternals Tools, including Procmon

If you are interested in this role but not sure if your skills and experience are exactly what we're looking for, please do apply, we'd love to hear from you!

Employment Type: PermanentLocation: Hybrid Fixed: 3 days per week in Portsmouth OR SalisburySecurity Clearance Level: Eligible for SC and DV ClearanceInternal Recruiter: JaneSalary: GBP37K to GBP40KBenefits: 25 days annual leave with the choice to buy additional days, health cash plan, life assurance, pension, and generous flexible benefits fundLoved reading about this job and want to know more about us?

Sopra Steria's Aerospace, Defence and Security business designs, develops and deploys digital solutions to Central Government clients. The work we do makes a real difference to the client's goal of National Security, and we operate in a unique and privileged environment. We are given time for professional development activities, and we coach and mentor our colleagues, sharing knowledge and learning from each other. We foster a culture in which employees feel valued and supported and have pride in their work for the customer, delivering outstanding rates of customer satisfaction in the UK's most complex safety- and security-critical markets.