It Field Service Engineer

IT Field Service Engineer
Type: Full-time, permanent
Location: Glasgow region, Scotland
Salary: £27.5K pa + company car & fuel card (+ out of hours support retainer)
Join a leading independent IT service & support company as a Field Service IT Hardware Break-Fix Engineer. This dynamic role offers the opportunity to provide high-quality hardware support services to a diverse range of clients in the Glasgow area.
Role Overview: The Field Service IT Hardware Break-Fix Engineer will be responsible for completing hardware break-fix service calls and deployments for various clients. Working within a dedicated team of field engineers, the successful candidate will ensure that all tasks are carried out to the highest standards and within agreed service level agreements (SLAs). Additionally, they will play a key role in building, preparing, installing, and configuring IT infrastructure as required.
Responsibilities:

• Investigate, diagnose, troubleshoot, and resolve a wide range of hardware problems within agreed client SLAs.
• Assemble, configure, and install hardware platforms according to manufacturer specifications.
• Update service order jobs in real-time, providing status updates to internal teams and clients.
• Escalate calls when necessary and maintain professional documentation and records.
• Participate in technical training and certification programs as required.
• Contribute to an on-call out-of-hours rota to provide support when needed.
• Support MFD devices and adhere to change control processes for installations.
• Regularly check and respond to emails throughout the business day.
• Assist with any other ad hoc tasks as required by management.

Skill Profile

Essential Skills:

• Proven working knowledge of printers, laptops, servers, routers, and switches hardware.
• Experience in installing, configuring, troubleshooting, and supporting a range of technologies.
• Strong analytical and problem-solving skills.
• Excellent communication skills at all levels.
• Attention to detail and the ability to adapt to changing circumstances.
• Current clean British driving licence.

Desirable Skills:

• Experience supporting Storage Area Networks (SAN) and Cisco routing and switching (CCNA).
• Familiarity with imaging and deployment utilities (SCCM/Intune) and Microsoft Windows Server and Desktop.
• At least 3 years of experience in a similar role or as a Field Engineer.

Attitude/Behaviour:

• Professional and logical thinker with a positive and confident attitude.
• Appreciation for the importance of standards and reliability.
• Supportive team member with excellent time management skills.

This is a permanent role offering a competitive salary of £27.5K per annum, along with a company car and fully expensed fuel card (a very flexible approach to travel is essential). There is also a retainer for out-of-hours support.

Candidates with current Security clearance type NSVS (SC) are encouraged to apply.

If you're ready to take on a dynamic role within a leading IT service provider, apply now to join this dedicated team delivering excellence in IT hardware support services.

What you need to do now

If you're interested in this role please apply and forward an up-to-date copy of your CV. Due to the unprecedented level of applications we are currently receiving, if we have not contacted you within 48 hours of your application then please assume you have been unsuccessful on this occasion.

For the purpose of the Conduct Regulations; when advertising permanent vacancies we are acting as an Employment Agency and when advertising temporary/contract vacancies we are acting as an Employment Business.

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Keywords for this role may include; IT Support Engineer, Hardware Technician, Field Service Technician, IT Technician, IT Hardware Specialist, Technical Support Engineer, IT Field Technician, Hardware Support Specialist, Desktop Support Engineer, Network Technician, Glasgow