It Helpdesk: 1St Line Support

Gibson Jones is hiring an IT Support Engineer on behalf of a large scientific research company in Cambridge due to internal promotion. Reporting directly to the IT Manager you will work in a busy service desk & be jointly responsible for providing IT support to users. In this role, you will predominantly be working on 1st and occasionally 2nd line fixes.

What we are looking for:

• Ideally 1-2 years of experience working within an IT Service Desk environment with knowledge of Windows 10, O365 & Active Directory
• Excellent communication skills to raise tickets effectively & support users
• Ability to troubleshoot hardware & software issues remotely & on site
• Some exposure to Azure, Intune, networking principles, firewalls & Microsoft exchange would be desirable

If you are interested in hearing more about this position and feel you have the relevant skills, please call us or apply online. Whilst we’d love to get back to every applicant, it is not always possible. If you haven’t heard from us within 5 days, please note that your application has not been successful on this occasion.