It Helpdesk Administrator

Overview
Are you organised, proactive, helpful and hands on with a good knowledge of IT? Are you looking for a position where you can progress and learn new things in a progressive IT arena?
Responsibilities
The role;
Solus sets technical and quality standards for today and protects and increases our repair capabilities into the future in line with industry advances, changes to the market, Aviva strategies, and Solus's quality agenda. As Solus Helpdesk Administrator you will be responsible for: Recording of events and service failures, chasing and completion of calls, production of Work Request Failures, liaising with internal and external customers. This role would suit someone at the early stages of their IT career who is looking to grow with a progressive company.

• Ensure all support tickets are logged and managed in a professional courteous manner.
• Ensure internal customer calls and tickets are dealt with in an effective and professional manner.
• Log all incoming calls, incidents, and queries accurately on the company's helpdesk, ensuring sufficient information is recorded.
• Provide a point of contact for updates.
• Proactively act on data provided to enhance customer satisfaction.
• Liaise with logistics companies to arrange collections, deliveries, and the resolution of any concerns.
• Support and assist all IT team members allowing the team to achieving its goals and SLA's.
• Assist with install, configuration and maintenance of hardware and software.
• Regular upkeep of the IT asset register, ensuring all assets are updated as and when they are moved in and around the business.
• To carry out any other reasonable duties as required by the IT Leadership team. Contribute towards achieving the KPI targets for the helpdesk team.

This would be an excellent position for someone with a talent and ability to give excellent service to IT users of all levels.
Qualifications
Desirable qualifications and experience;

• Experience or knowledge of supporting IT equipment is beneficial.
• Experienced with Windows 10 and Android operating systems.
• Experience of VPN, Office 365 and Microsoft Teams is preferred.
• Experience in a similar fast paced, driven service centre environment advantageous.
• Helpdesk, Administration, or coordination background knowledge.
• Training and support will be given

Who are Solus and what can they do for you?
Solus is one of the largest body repair groups in the country, employing over 900 expert people across 25 UK locations and have repaired over 700,000 vehicles in the last 15 years.

• A competitive bonus scheme
• Group income protection with access to a GP and medical advice 24 hours per day for yourself and your family
• Our excellent benefits and rewards packages
• Competitive employer matched pension contributions
• Discounts on Aviva products and services
• Savings and benefits schemes
• Discounts and schemes for electric vehicle purchase for all employees
• Holding several main manufacturer approvals - Jaguar, Land Rover, Mercedes Benz, BMW, Mini, and Volkswagen
• Well known for prestigious award winning in the industry, customer service, apprenticeships, and IT systems fields
• Links with Thatcham to get the best products and training here in the UK
• We have a variety of locations, hours and working patterns to suit our customers, business, and you.
• We interview every disabled applicant who meets the minimum criteria for the job.

Excited but not sure you tick every box? We are inclusive - we want applications from people with diverse backgrounds and experiences. We are looking for individuals who can grow and support our business and we expect to do the same for you.
We recognise that we can only achieve our vision with the dedication and collaboration of our specialists. This is an excellent time to join a rapidly growing business and help us to shape the future.
What next?
Please apply online and our recruitment team will be in contact within 7 days