It Helpdesk Engineer

Ref: 515

Role: IT Helpdesk Engineer

Salary: 25,000

Location: Sheffield

Hours: Monday-Friday

Benefits:

• Onsite Parking
• Social Events
• Christmas Shutdown
• Use of company vehicle
• Regular Incentives
• Free Gym Membership
• Free Eye Test
• One Duvet Day per year4
• Snacks and fresh fruit

Our client is seeking a skilled and enthusiastic IT Helpdesk member to join their team. This is an exciting opportunity to join a fun and friendly technology company providing support for various IT Systems. In this role, you will be responsible for providing technical support to our clients and resolving IT-related issues in a timely and efficient manner. The IT Engineer will join the team responsible for all incidents on the Helpdesk and will be the first point of contact for telephone/email communications. The ideal candidate will have excellent problem-solving skills, be customer service-oriented, be open to learning new process, understanding new technologies and have experience in a similar role.

Duties:

• Provide first class customer service to all customers.
• Log all support requests as service tickets while speaking with customers.
• Responding to IT support requests via phone or email and providing timely resolutions.
• Troubleshooting and resolving hardware and software issues for desktops, laptops, printers, and macs.
• Helping to configure and deploy hardware and software.
• Assisting with network and server maintenance tasks.
• Managing user accounts, permissions, and passwords.
• Managing software updates.
• Communicating technical information to non-technical users in a clear and concise manner.
• Maintaining accurate documentation of support tickets, resolutions, and user information.
• Collaborating with other members of the IT team to improve processes and procedures.

Successful candidate: -

• Basic understanding of Microsoft Office Suite, Windows, or Mac OS.
• Basic knowledge of network concepts such as TCP/IP, DNS, DHCP, etc.
• Basic experience with remote desktop support tools.
• Excellent telephone manner along with friendly customer service skills.
• Excellent problem-solving and communication skills.
• Good written and verbal communication and literacy skills.
• Ability to prioritise workload while remaining organised and on-task.
• To work independently and prioritize tasks in a fast-paced environment.
• Punctual and well presented.
• Ability to speak confidently on the telephone, diffuse stressful situations and reassure clients at all levels.

Glu Recruit LTD are an equal opportunities employer and are acting as a recruitment agent in the hiring of this role.

Glu Recruit LTD ensure that all qualified applicants are considered for employment in the role that they have applied for, and any other suitable opportunity that we advertise without regard to age, belief, colour, ethnic/national origin, gender identity, race, religion, sex, sexual orientation or based on disability. If you require any additional support to apply for this role, or any other role that we advertise please contact us directly for assistance.