Address
Form of work
SalaryJob Title: IT Support Team Leader
Location: Bolton
Pay rate/Salary: 30-35K
Hours of Work: 9-5
Type: Permanent
Start Date: Immediately (flexible for notice periods)
We are seeking a highly organised and technically proficient IT Service Desk Team Lead to join our dynamic IT Managed Services Team. The ideal candidate will have a proven track record of leading a service desk team, exceptional organisational skills, and expertise in Microsoft cloud technologies. This role will be responsible for providing excellent customer service, managing, and mentoring the team and ensuring the smooth operation of our IT Managed Services. There will be the opportunity to get involved with internal and some customer projects.
Duties of an IT Support Team Leader
- Ensure support cases SLA s and Support KPI s are met.
- Create and maintain documentation.
- Provide high-quality customer service by resolving complex technical issues and escalations.
- Maintain existing monitoring systems and recommend improvements.
- Ability to build relationships and develop rapport internally and with external clients.
- Working flexible hours when necessary and travel to customer sites as and when required.
- Oversee the service desk operations, ensuring incidents and service requests are managed and resolved effectively.
Skills and experience
As an IT Support Team Leader you must have:
Essential
• Excellent organisational and time management skills.
• Excellent communication and interpersonal skills.
• Deep understanding in Microsoft Windows Desktop and Server operating systems.
• Strong knowledge in Microsoft 365 Management.
• Good understanding of firewalls and routing.
• Stay up to date with the latest Microsoft cloud technology updates and best practices.
• Strong problem-solving and troubleshooting skills.
Desired
• Microsoft Azure experience.
• Microsoft qualifications.
This client offers:
- 25 days holiday per annum, plus bank holidays.
- Company pension scheme.
- Fun, supportive work environment.
- Monday to Friday work schedule, 9am to 5pm, with regular lunch and breaktimes (37.5 hours per week).
- Competitive salary packages
- The office is situated in a prime location.
- Boasts state-of-the-art facilities including a fully equipped gym, a pool table for relaxation, a communal lounge area with a massive flat screen TV.
- Free parking for employees' convenience.
- Access to discounts and savings, promoting a balanced work-life experience.
- Life insurance coverage after 12 months with the business
- Medical cash plan to support your health and well-being.
About the Client
Our client is a large telecoms company based in Bolton, they have been providing advanced cloud solutions since 2004 in the UK. It has since expanded to 5 countries making 8 acquisitions over the past 6 years. Companies such as Telesis and Difference in the UK and other companies in Germany, Sweden and Denmark have come together under the one group. Today, they have over 190 professionals working in 13 offices, and more than 14,000 customers. Our client s revenue has increased from €2.9m in 2013 to €36m in 2020.
Next Steps:
Apply to this IT Support Team Leader role through this advert. If you would like more information about this role, please contact Mollie Mathews on our professional services team on (phone number removed).
About Regional Recruitment Services A Recruitment Agency in Leeds
This position is advertised by Regional Recruitment Services Ltd, an award-winning independent recruitment agency that has been operating since 2008. We offer permanent, temporary and contract jobs within the Commercial, Construction, Industrial and Engineering sectors. To view all our positions available throughout the United Kingdom, please visit our website url removed .
