It Helpdesk Technician

Our client is a global software solutions company with UK headquarters located in Victoria, London. They are now seeking a IT Helpdesk Technician for a 3 month contract where you will benefit from great technical support from your colleagues. Hybrid, with 2 days a week on site. (Possible extension to 6 months.)

Responsibiities

Duties range from remote desktop assistance to providing support over the telephone to troubleshooting issues that arise with computers.

• Troubleshoot issues as 1st, 2nd level support for desktop and enterprise applications, local/networking printing, e-mail, connectivity, remote access, and hardware issues.
• Troubleshoot and replace laptop and PC hardware.
• Provides professional-level phone support to customers.
• Configure, test, and troubleshoot network connectivity and wireless access.

Skills

• Computer graduate or similar
• 1+ years experience in IT Desktop Support.
• Familiarity supporting Mac OS X & Windows 7/10.
• Familiarity with wired and Wi-Fi Networking with Windows Active Directory preferred.

Benefits

• Technical support given.
• Global company.
• Free breakfast