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Form of work
SalaryRole: IT incident/event (ITAL) Manager
Contracting Authority: Government
Contract Length: 4 Months
Location: Hybrid – York/Leeds/Bootle
IR35: Inside
Pay Rate: £400 per day
Security Clearance: SC Clearance
An exciting opportunity has become available with our prestigious client who is a prominent government department. The client is seeking an experienced IT incident/event (ITAL) Manager to join their welcoming team.
The IT incident/event (ITAL) Manager Role:
- Deputise for the Major Incident Manager and support the incident and major incident management processes
- Manage the lifecycle of an Event from detection, through formal investigation and resolution/remediation
- Develop and utilise the suite of monitoring and management tools that will alert/report when an Event has occurred
- Coordinate and determine with 1st, 2nd and 3rd Line technical teams which events to investigate and corrective action that may need to be taken
- Establish any alerting thresholds in the technology infrastructure that can provide adequate warning of an impending Incident and/or Problem
- Develop any filtering that can remove extraneous events from consideration
- Develop trend reports that can inform Incident Management, Problem Management, Availability Management and Capacity Management processes
- Coordinate with Security Operations Centre actions required a consequence of alert from a security appliance or behavioural analytics
- Manage the investigation and analysis of an Event
- Prioritise the work of technical teams to analyse and take corrective action on an Event
- Support the Incident Management (Corrective Maintenance) process, diagnosing the root causes of incidents, developing work arounds and fixes, to return applications and users to an operational condition
The IT incident/event (ITAL) Manager Will Need:
- Knowledge and experience with PRTG, ServiceNow and Splunk
- Level 3 Service Management framework qualification
- Proven experience of managing Events
- Proven experience of the Incident and Problem Management processes
- Excellent oral and written communications
- Excellent knowledge of Microsoft Office
Minorities, women, LGBTQ+ candidates, and individuals with disabilities are encouraged to apply.
Interviews will take place next week, so please apply immediately to be considered for this exciting contract role or call Bangura Solutions to discuss this role further.
