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SalaryDACBeachcroft has an exciting opportunity for an experienced Cloud Engineer to join our IT Infrastructure team as an IT Infrastructure Specialist. This role is full-time, permanent and hybrid based out of our centrally located Bristol office.
Reporting into the IT Infrastructure Team Leader, the main purpose of this role is to provide subject matter expertise on a range of infrastructure technologies in relation to IT requests, issues and incidents. To monitor and maintain the companies infrastructure and provide 3rd line technical expertise on IT projects.
We are a Disability Confident employer and guarantee to interview anyone with a disability, long term health condition or neurodiversity whose application meets the essential criteria for the role. If this applies to you and you feel you meet the minimum criteria for this vacancy as set out in this advert then please contact recruitment@dacbeachcroft.com in confidence, quoting the reference number for this vacancy in the subject box of your email, and a member of the Recruitment team will be in touch.
Main Responsibilities- Providing 3rd line technical support for hardware and applications
- Implement new applications and systems as well as improving and maintaining existing systems
- Manage monitoring and optimisation of system performance
- Review capacity requirements and manage capacity
- Document and maintain configuration for the design, configuration, routines, processes and tools
- Identify areas for improvement. Recommend solutions based on the technical analysis of business requirements and follow defined best practise guidelines and frameworks E.g. ITIL
- Ensure that IT continuity plans, technology and tools safeguard data integrity, security and access
- Plan and prioritise work to ensure that deadlines and targets are met
- Liaise with both technical and non-technical professionals to resolve issues
- Documentation of all new systems and changes to existing systems
- Ensure compliance with DAC Beachcroft's information security policies, standards and procedures in the day-to-day delivery of IT services
- Support information security risk assessments within IT Service Delivery by making resources available where appropriate
- Proactively identify and report security risks to the Information Security team
- Act as an escalation point for difficult or complex incidents
- Ensure that incidents are dealt with according to customer and priority needs
- Understand the business and its objectives
- Co-ordinate with teams within IT to ensure that service outages are correctly communicated to the business or affected users
- Work with the problem management team or other virtual teams as required
- When required represent Infrastructure at team, department and supplier meetings
- Develop and maintain knowledge and skills and keep up-to-date with new processes, procedures and developments
- Attend training to develop relevant knowledge and skills
- Handle confidential information in line with the firms data security protocols
- Is also willing to take ownership on any other tasks and responsibilities required until complete
Additional Specific Specialist Responsibilities
- Subject matter expert for all aspects of Microsoft InTune Laptop operating system and application deployment.
- Expert for all aspects of Azure Virtual Desktops (AVD) design, deployment, maintenance and lifecycle management.
Experience
- 3+ Years' experience in a 3rd line infrastructure role or similar
- Ability to understand complex technical concepts and liaise and converse at all levels
- Good inter-personal skills and the ability to work on own as well as a team player
- Proven ability to work on multiple projects and see them through from conception to completion
- Expert experience using Intune to deploy Laptop operating systems and software packages. This should include building, deploying and managing new operating system versions.
- Expert experience using Azure Virtual Desktop (AVD).
- Expert knowledge of current desktop, laptop and Azure infrastructure.
- Experience using Microsoft Endpoint Configuration Manger (MECM) or Microsoft System Centre Configuration Manager (SCCM) to create, maintain, and update Windows 10 builds (Desirable)
- Strong skills in Microsoft Server operating systems and core applications
- Strong Office 365 experience
- Strong skills supporting Microsoft AD, DNS.
- Strong skills diagnosing and resolving client application, connectivity and hardware based incidents.
- Good PowerShell scripting skills
- Good general networking skills with particular emphasis on wireless networking and VPNs
- Good Azure experience (Desirable)
- Good knowledge of two factor authentication and email security solutions (Desirable)
- Legal industry exposure (Desirable)
- Legal case management and document management systems experience (Desirable)
Qualifications
- 5+ A – C GCSE's
- 3 A Level or GNVQ
- ITIL V2 or V3 Foundation
- Microsoft Certified IT Professional Qualifications (Desirable)
We are a leading international legal business with over 2,900 colleagues and a diverse range of capabilities. We have 11 offices in the UK as well as offices in Dublin, Madrid, Paris, Milan, Rome, Singapore, Argentina Chile, Colombia, Mexico and Miami. We also have associations/alliances with firms in Malaysia, Brazil, Peru, Central America, the USA, Australia and Germany.
We are a broad-based commercial firm with a strong heritage in insurance, health and real estate. This is complemented by a fast-growing Business Advisory capability. We represent a wide range of clients, ranging from household names to government departments and NHS bodies. We act for all of the UK’s top-ten insurers, we are market leaders in the provision of strategic, commercial and regulatory advice to providers and commissioners in the health sector, and in real estate we advise all of the UK’s top-12 housebuilders.
We have an impressive legal pedigree, with 142 Chambers UK 2021 practice area and individual lawyer rankings. In Legal 500 UK 2021, the firm received a top tier ranking for 37 of its practice areas, and 58 DACB lawyers were singled out in the ‘Leading Individual' rankings.
Our successes have been recognised by the legal industry and the markets in which we operate. These accolades include two top prizes in the ‘Excellence in Business Development’ and ‘Excellence in Technology & Innovation’ categories of the 2020 Law Society Excellence Awards – the highest accolade for law firms in England & Wales. Our health sector team won the ‘Crisis Management Team of the Year’ award at the 2020 British Legal Awards for its support to the NHS at the onset of the COVID-19 pandemic, and our Cyber & Data Risk team received the ‘Business Development Innovation Award’ at the 2020 Legal Innovation Awards, as well as ‘Cyber Law Firm of the Year’ at the prestigious Insurance Insider Cyber Rankings Awards, for its market-leading suite of digital tools to help our clients prepare for and respond to cyber and data risk crises.
Our vision is to be leading business advisers, recognised for our insight and our outstanding commitment to clients, and for being the place where talented people want to work. For further details on our work and our culture, please visit www.dacbeachcroft.com.
Application Details
At DAC Beachcroft, we don’t just accept your differences we celebrate them. From bespoke solutions for our clients, to treating you like an individual. Our strength comes from your diverse ideas and bringing the whole you to work. So if you’re good at what you do, come as you are. We welcome direct applications and are happy to talk flexible working.
We also want you to be at your very best. Please feel free to let us know of any changes we can make at any point in the recruitment process that will help support your application. If this opportunity sounds of interest to you, please make an application and submit your CV. Your application will be dealt with in the strictest of confidence.
Note for Recruitment Agencies – the DAC Beachcroft recruitment team is responsible for managing all current vacancies through direct hiring and referrals wherever possible. We do work with recruitment agencies and where we require external support we will formally release those vacancies to the agencies on our Preferred Supplier List deemed best placed to assist us. Speculative CVs sent by any agency to any DAC Beachcroft employee without a specific request by the recruitment team will not be accepted and with no introduction fee applicable. Our recruitment team can be contacted at recruitment@dacbeachcroft.com
