Company

Robert WaltersSee more

addressAddressMidlothian, Scotland
type Form of workPermanent, full-time
salary Salary£38,000 - £42,000 per annum
CategoryIT

Job description

IT Infrastructure Engineer

Location: Short Walk from Edinburgh Waverley

We are currently hiring on behalf of a financial company located in Edinburgh. The role on offer involves overseeing the day-to-day operations of desktop, server, network, and telephony administration within the IT Infrastructure environment. This is a key opportunity for an adept IT professional to contribute to the seamless functioning of the companies IT systems.

IT Infrastructure Engineer

Location: Short Walk from Edinburgh Waverley

We are currently hiring on behalf of a financial company located in Edinburgh. The role on offer involves overseeing the day-to-day operations of desktop, server, network, and telephony administration within the IT Infrastructure environment. This is a key opportunity for an adept IT professional to contribute to the seamless functioning of the companies IT systems.

Key Responsibilities

  • Undertake daily operational checks, investigating and resolving identified problems.
  • Answer, evaluate, and prioritise user requests via telephone, email, or in person, ensuring swift resolutions
  • Log and track IT incidents through to resolution, implementing preventive measures where possible.
  • Provide IT support for all aspects of internal IT Infrastructure, covering desktop, server, network, and telephony.
  • Conduct troubleshooting activities and escalate high-priority incidents to senior IT personnel.
  • Send timely communications to business users during service-impacting incidents or planned maintenance.
  • Liaise with external support vendors for IT Infrastructure and cloud solutions.
  • Execute documented standard operating procedures
  • Contribute to the global IT knowledge base
  • Demonstrate a proactive attitude towards cybersecurity, suggesting improvements to senior management.

Required Capabilities:

Experience:

  • Possess technical skills in infrastructure Support gained through experience in audiovisual solutions, Microsoft technologies, Active Directory, Group Policy, DNS, DHCP, TCP/IP, and other network protocols.
  • Ability to collaborate with technical peer groups regionally and globally.
  • Strong customer focus and interpersonal skills, with effective written and oral communication abilities.
  • Problem-solving skills and ability to work with teams, colleagues, and business units.
  • Flexibility and adaptability in managing work within a changing environment.
  • Self-motivated with the capability to work on shift and on-call outside regular working hours.
  • ITIL experience or similar working knowledge of incident, problem & change management.
  • Knowledge of IT security fundamentals.

Desirable Skills:

  • Familiarity with networking technologies, including TCP/IP and routing protocols.
  • Experience supporting and administrating Office 365 global environment.
  • Exposure to automation (PowerShell).
  • Familiarity with cloud providers such as AWS, Azure, Office 365.
  • Knowledge of Cisco router/switch management, internet technologies, MS IIS, and firewall technologies.
  • Experience with virtualization technologies (VMware, Hyper-V) and storage technologies.
  • Understanding of IT security technologies.

Robert Walters Operations Limited is an employment business and employment agency and welcomes applications from all candidates

Refer code: 2708662. Robert Walters - The previous day - 2024-02-06 01:18

Robert Walters

Midlothian, Scotland

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