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Form of work Job Title: Infrastructure Support Engineer III - Red Hat Linux enterprise support
Contract length: 3-months
Day rate: £340 inside ir35 through umbrella
Location: Edinburgh
*Must be holding SC Clearance*
Site hours are: 07:00 - 16:30 Mon-Thurs and 07:00 - 13:30 Fri - hours to be agreed
ROLE OVERVIEW:
We are looking for customer-focused and enthusiastic 3rd line Infrastructure Support Engineer with a genuine interest in solving peoples IT issues to backfill our Business As Usual services while some of our key staff support a critical project. The applicant should be technically competent, possess good written and verbal communication skills and be willing to collaborate with the wider IT support teams.
The 3rd line team are expected to resolve a wide variety of server and storage incidents and requests, while minimizing disruption to our users. We're looking for someone to be responsible for our Red Hat Linux environments. Solaris experience would be beneficial.
The successful candidate will be someone who can blend first rate customer service with first rate technical skills. Previous experience resolving 3rd line issues in an enterprise environment is essential.
DETAILED JOB DESCRIPTION:
* Excellent knowledge of Red Hat Linux Enterprise (v4 upwards), including installation, configuration and imaging
* Excellent knowledge of Red Hat Network Satellite for system management and performance reporting
* Provide support for L2 and L3 Operational activities & troubleshooting
* Able to stabilise developed infrastructure solutions using Red Hat methodologies in complex customer environments
* Demonstrate the ability to methodically work through issues
* Must be able to deal directly with clients in a friendly and highly confident manner demonstrating excellent internal and external customer communication skills
* Achieve high levels of customer satisfaction
* Author processes and working instructions
* Work within challenging SLA's and follow escalation paths to the leadership team and product specialists promptly when required
* Represent the 3rd line team from a Linux perspective in customer meetings
* Red Hat Certified Engineer or other Red Hat/Linux related certification
* To manage a range of Linux technology's RHLE, RHNS, kernel virtualisation (KVM) and to include optimisation, interoperability, and availability of systems on a customer's site
* Utilisation of RHNS for compliance management, provisioning of services and resources, content control and system security and integrity
* RHLE High availability including clustering, fencing and unfencing
if you have the skills required please apply now.
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