It Manager (Thailand)

Job Title: Data & IT Officer

Reporting to: Data & IT Manager

Location: Office based with some flexibility for home working Hours: Part-time (minimum 21 hrs/week – up to 28 hrs/week)

Salary: Up to £28,000 pro rata depending on experience

Job Role

Kidney Care UK is the leading kidney patient support charity with ambitious plans to increase our impact and expand our reach and engagement with key audiences. We are seeking a highly motivated individual with database experience, a knowledge of data protection and IT to support our growth and organisational aims.

The purpose of his role, is to support the Data & IT Manager to ensure that the organisation’s data is compliant with current legislation and to provide a high quality, compliant database service to the organisation. To support the Data and IT Manager to ensure a first-class IT and Telephony set up and support operation for the organisation .

Key responsibilities

Data responsibilities

• Data processing, including import/ export process between the database and website
• Database maintenance including data updates, cleansing, archiving and data correction
• Data selection for outgoing postal and email communications and liaison with external providers
• Train database users and support the induction process for new staff
• Query handling and support for all users

IT responsibilities

• Assist with managing the Telephony system
• Onboarding and exiting of users
• Processing asset management and acquisition
• Query handling and support for all users

General responsibilities

• Act as the data and IT point of contact in the absence of the Data & IT Manager
• Any other duties as directed by and agreed with the line manager

Knowledge, Skills and experience

Essential

• Previous experience working with CRM databases
• Data processing experience
• Data management experience
• Proven administration, multi-tasking, prioritising, and organisational skills
• Intermediate to advanced Microsoft Office, particularly Excel
• Good analytical and quantitative skills
• High attention to detail
• Effective communication skills and ability to develop strong internal relationships
• Previous experience of developing and delivering training sessions

Preferred

• Knowledge of data protection
• First line IT support experience

Company benefits

Pension

• Employer contributes 8% with minimum employee contribution of 2%

Flexible working

Retail discounts

Generous annual leave

• 25 days annual leave pro-rata, plus Bank Holidays and 3 days between Christmas and New Year

Cycle2Work Scheme

• Offered through Halfords scheme, cost-effective way to purchase a bike and accessories

Employee Assistance Programme

• Financial and debt advice service
• Access to range of online resources, podcasts, and advice
• 24/7 access to free, qualified counsellors (and up to 8 face-to-face sessions per year)

Health Cash Plan

• Claiming back towards the cost of routine medical and health treatments
• Discounted health club/gym membership for participating gyms
• Access to Virtual GP and prescription service, digital physiotherapy, as well as a health and stress helpline

Family leave

• Enhanced Maternity, Paternity and Adoption Pay