Technical Account Manager

Technical Account Manager
Excellent opportunity for a passionate Technical Account Manager to join an excellent clients team based in Fleet, Hampshire. The successful candidate will be expected to have a strong technical mindset grow overall satisfaction among our client's customer-base to ultimately convert them to customer evangelist.
The successful candidate will be a forward thinking and confident individual who is happy working to their own initiative and is happy working in a customer facing environment. You will need to have strong problem-solving abilities as well as excellent communication skills. You will be responsible for the whole lifecycle from requirement gathering to software implementation.
This is a hybrid working role and as well as competitive salaries, our client offers a comprehensive benefits package.
Skills required:

• 5+ year's experience of providing customer success ideally within a financial or software company
• Software Implementations
• Excellent internal and external communication skills
• Strong technical background
• Excellent problem-solving skills including attention to detail
• Strong knowledge of Microsoft Office suite and Microsoft Technologies (MS Share Point, Power Platform etc.)
• Proven ability in sound planning and persistent execution.

Key responsibilities:

• Guide and lead customers, gather and clearly document requirements
• Conduct reviews of the products out clients are using to ensure they are maximising the benefit
• Work closely with internal teams including the pre-sales team to establish the likely effort and definition of projects
• Self-manage personal workload of issues against agreements, time lines, and business impact
• Contribute towards the Customer Success KPI and targets
• Provide best practice guidance to customers through to implementation

If you feel you have the skills and experience required for this opportunity, please contact Oliver Wilson on OliverWilson@SpectrumIT.co.uk

Spectrum IT Recruitment (South) Limited is acting as an Employment Agency in relation to this vacancy.