Waterloo, London
£77k-£95k
Global Energy Company
Upstream/Downstream, Bio-Fuels, Integrated Gas, New Energies, Chemicals, Energy and Trading
Energy
80000+ Employees
Our client is one of the Super Major global energy companies with who are working to power progress through cleaner energy solutions. You will have the opportunity to work in a challenging but rewarding environment that is fast paced and changing fundamentally, and work towards transforming the business of a Super Major energy company to meet the ambition to be a net-zero emissions energy business by 2050, whilst delivering a world class business case that has a strong societal license to operate. In your role you will be expected to enact change and deliver value globally across business lines and geographies.
HAVE QUESTIONS?
Contact Paula
Email - padati@aubay.com
Role Summary
Required Skills and Experience
- 8 - 12 years of relevant experience
- Proven experience in Applications Support or IT Services Management (ITIL)
- Relevant experience in Application Development & Service Management Operations/Project Management
- Experienced in Azure data functions/reporting, Azure DevOps, Infrastructure support
- Energy Trading domain/product knowledge (gas, power, emissions, commodities, etc.)
- Self-starter with good analysis and problem-solving skills
- Strong interpersonal and communication skills
- Effective stakeholder management and negotiation skills across organizational and business boundaries at all levels
- Ability to deliver results in a matrix organization driving delivery excellence through influence and team working
- Able to operate in a virtual cross-cultural organization and deal with conflict and ambiguity effectively
- Understanding of business support requirements and ability to handle concurrent tasks with appropriate priority
- Graduate or Post Graduate degree in Information Technology or similar certification.
Desirable Experience
- ITIL certified
Role Responsibilities
- Ensure delivery of seamless operational support and their related back-end technology.
- Work with multiple stakeholders and service providers to deliver IT solutions and support to meet the business needs.
- Drive Incident/Problem resolution by assisting in key operational activities in terms of delivery, fixes, and supportability with operations staff and suppliers.
- Assist in IT change ticket reviews, approvals, and planning.
- Ensure operational run books, support guidelines, and procedures are produced and maintained for use.
- Represent operations towards the IT Managers for landscapes in scope sharing relevant information and managing priorities & escalations.
- Coordinate DR plans and Test execution for the critical business applications within the landscape.
- Maintain the application and infrastructure landscape documentation on an annual basis, document failover process, criteria, and timings.
- Compliance & Controls: Ensure regulatory and compliance controls are embedded in landscape operations and assist with evidence collection. Drive the compliance and audit activities for the applications in the landscape.
- Assist with transition of projects to Support activities.
- Liaise with a diverse set of business and IT stakeholders
- Act as a functional expert for both business process and management information in a delivery space.
- Maintain in-depth knowledge of the business, processes, applications, information and data associated with the portfolio.