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The Role and the Team
We have a fantastic opportunity for an experienced IT Operations Manager to join our dynamic technology department. You’ll be joining a company going through digital modernisation, currently transitioning from on-premises to cloud infrastructure. Your contribution will be crucial in driving efficiencies, optimising work processes, and identifying root causes as we embark on this transformative journey.
What You’ll Do
- Manage the IT service desk function to ensure the timely and effective resolution of user issues, implementing and administering IT support processes and best practices to enhance the overall user experience
- Lead a small team of IT support professionals, offering guidance, mentoring, and support to cultivate a collaborative, high-performance culture that encourages continuous learning and development
- Supervise the maintenance, configuration, and optimisation of the organisation's IT infrastructure to ensure reliability, scalability, and security, collaborating with the IT team to plan and execute infrastructure upgrades and enhancements
- Collaborate with cross-functional teams to assess business needs and implement IT solutions aligned with organisational goals, staying informed about emerging technologies and recommending their integration into the business
- Build and maintain relationships with IT vendors, ensuring effective communication and adherence to service level agreements, and evaluate and negotiate contracts with vendors to optimise cost and performance
- Implement and enforce IT security policies and procedures to safeguard company data and systems, ensuring compliance with relevant regulatory requirements and industry standards
- Create and maintain comprehensive documentation for IT processes, systems, and configurations, and conduct training sessions for end-users on IT best practices and new technologies
What You’ll Bring
- Extensive background in managing and nurturing a support team, fostering a proactive IT Support department within a technology-driven business
- Effectively resolving colleagues' technical issues empathetically and contributing to an enhanced overall perception of the IT function
- Experience managing of over 1000 client devices (Mac/Windows) spread across multiple sites with varying time zones, ensuring seamless operation in the context of hybrid working environments
- Expertise in devising strategies, including those related to device and patch management
- Facilitate transparent communication with non-technical stakeholders by conveying information in a language that is easily understandable, minimising the use of complex technical terms
Our Culture
Our members, partners and colleagues are at the heart of everything we do.
Our colleagues are integral to helping create the unique experience we deliver, so we’re genuinely committed to creating a place where our team love to work, and people want to join. We work as a team and try to have a bit of fun while we do it, and we recognise the importance of culture and the positive impact it can have on performance for you, the team, our organisation and our members. We believe in attracting the best talent no matter where you are, and have a hybrid working model, with colleagues based in London, the East Midlands and around the country.
We're also officially recognised as a Top 100 Great Place To Work UK, one of the UK's Best Workplaces for Wellbeing, Top 100 Best Workplaces for Women and recognised as investors in wellbeing by Investors in People.
What We Offer
- Hybrid working
- 25 days plus public holidays, buy and sell and an additional day off for your birthday
- A company bonus scheme
- Great social events e.g., Christmas party, family fun day, summer party, sports matches
- Learning and development opportunities
- Group auto-enrolment pension plan
- Enhanced maternity, paternity, sick pay
- Company funded private medical insurance
- Healthcare cashback plan
- Employee assistance programme (including mental health support)
- Modern office space with onsite gym including access to free HIIT & stretch classes, games area, chill-out areas, book club, and more, when you visit our HQ in Cossington
