It Operations Manager

IT Operations Manager - URGENT, IMMEDIATE STARTER!

3-Month Fixed Term Contract - Option to be extended

1-2 days a week in the office

Salary up to £44,000

The successful candidate will oversee the ICS Technical Team's operations and assume overall accountability for IT Service Management, including Incident and Problem Management, ICS asset management, procurement, and Network/Server Infrastructure management for the organization.

Key Responsibilities:

• Lead the management and enhancement of IT Service Management, Service Desk, and Network/Server Infrastructure, ensuring seamless service delivery to all users and meeting SLA resolution targets.
• Manage and develop the Network and Server Infrastructure, both cloud-based and onsite, encompassing performance monitoring, capacity planning, maintenance, security, alert response, backups, and restores.
• Uphold the integrity of the organization's technical infrastructure, implementing security policies, adhering to IT health check results, and maintaining agreed technical standards for Network, Infrastructure management, and Cyber Security.
• Ensure the Technical team achieves agreed SLA targets for allocated calls.
• Address and resolve assigned and escalated incidents, problem management, and change requests, documenting root causes and resolutions according to established procedures.
• Communicate major Incidents and planned downtime effectively to users at all organizational levels, considering varying ICT literacy levels.
• Manage the lifecycle of all ICT assets (Hardware and Software) from procurement to disposal, and maintain accuracy in the Configuration Management Database (CMDB).
• Oversee the IT procurement processes, ensuring compliance with ICT strategy guidelines and serving as a technical point of contact for complex procurement requests.
• Administer the Service Desk system, including managing upgrades, patches, and new module implementations.
• Identify and implement improvements to enhance organizational efficiency and effectiveness, aligned with the authority's objectives.
• Plan and deliver training programs on ITIL Service Management for the Technical Team, ICS staff, and end users as required.
• Provide technical input into the development of ICT Strategies, Policies, and ICS SLA agreements.
• Ensure technical development aligns with ICS priorities, promoting seamless coordination and integration.
• Collaborate with third-party suppliers, participating in performance review meetings and handling escalated, critical, or major incidents, problems, and changes.
• Advocate and apply best practice technical standards, including initiatives from National Government and the ICT industry, to enhance service delivery.
• Work closely with the ICS Development Team, Third-party suppliers, and Service areas.
• Manage the Technical Team, including planning and delivering work programs, performance management, and training and development.
• Be flexible in job responsibilities, including working overtime for scheduled out-of-hours development, maintenance, and upgrade work.
• Ensure information security by protecting and managing information securely, and promptly reporting breaches or suspected breaches in line with policies.

Technical Skills Required

• Azure
• Microsoft Suite
• Cloud Infrastructure
• Virtual desktop
• Previous IT Management Background
• IT Security Background
• Good Networking Understanding

If you can start soon and you think this looks a great fit, apply now!

Please note, my client isn't able to offer sponsorship at this time…

Established in Didsbury, Connexa Technology Ltd is becoming one of the UK's fastest growing IT and Technology recruitment companies.

People. Technology. Connected.

Connexa Technology is acting as an Employment Business in relation to this vacancy.