It Relationship Manager

About IT Services

IT Services at the University of Manchester is a vibrant and fast-moving department, we focus on delivering excellent customer service and quality services for our staff, students and researchers. 

The Team

IT Business Relationship Management is accountable for managing relationships with multiple key stakeholders. The team act as trusted partners and ensure that appropriate IT services are delivered and effectively exploited so that the University’s investment in IT achieves maximum benefit.

The Role

The University of Manchester has an exciting opportunity for you to join the Business Relationship Management team within the Directorate of IT Services. This is an important leadership role  and you will be responsible for building, owning and maintaining successful relationships with customers in the University’s Schools. You will understand School strategies, plans and objectives and how IT Services enable them. You will act as a senior point of escalation and provide IT professional advice and assistance. You will surface demand for IT services and advise and consult on School-owned IT.

The Person

The successful candidate should be able to demonstrate:

• a proven track record of effective business relationship management across a complex and diverse user base
• excellent interpersonal and negotiation skills
• a level of confidence and professionalism amongst colleagues across the University
• excellent customer focus and a keen understanding of the business perspective

What can you expect in return

Our diverse job opportunities all include a top benefits package that includes many features that are hard to find in the private sector:

• Generous annual leave allowance, including Christmas/New Year closure;
• Pension scheme membership to provide benefits for you and your family;
• Well-being programme with counselling, fitness and leading sports facilities;
• Learning and development opportunities;
• Season ticket loans for public transport;
• Cycle to Work Scheme;
• Workplace nursery scheme;
• Staff recognition schemes;
• Staff discounts on a range of products and services including travel and high street savings.

In fact, there are so many benefits available you can see more of them by clicking HERE

Find out more about our organisation and values:

• IT Services: About us and ITS Practice Charter

When completing the additional information section of your application, please ensure you make reference to the job description and person specification above, as this will form an integral part of the shortlisting process.

As an equal opportunities employer we welcome applicants from all sections of the community regardless of age, sex, gender (or gender identity), ethnicity, disability, sexual orientation and transgender status.  All appointments are made on merit.

Our University is positive about flexible working – you can find out more here

Hybrid working arrangements may be considered.

Please note that we are unable to respond to enquiries, accept CVs or applications from Recruitment Agencies.

Any recruitment enquiries from recruitment agencies should be directed to People.Recruitment@manchester.ac.uk.

Any CV’s submitted by a recruitment agency will be considered a gift.

Enquiries about the vacancy, shortlisting and interviews:

Please contact our IT Resource Management Team

Email: it.resource@manchester.ac.uk

General enquiries:

Email: People.recruitment@manchester.ac.uk

Technical support:

https://jobseekersupport.jobtrain.co.uk/support/home

This vacancy will close for applications at midnight on the closing date.

Please see the link below for the Further Particulars document which contains the person specification criteria.