about us

itsu is the healthy eating, Asian inspired quick service retail & grocery brand with over 70 stores in the UK and a leading wholesale business across Europe and beyond. Renowned for its best-in-class food made fresh in every shop, every day, itsu has huge global ambitions with a commitment to continue to open many more stores and intensify the growth of its already thriving grocery arm. With its best-in-class food, latest technology, innovation, and talented workforce, itsu is the future of fast food. 

this is the role

 The role of IT Reporting Analyst is essential for the ongoing maintenance, improvement and monitoring of our data infrastructure and reporting. They will be responsible for gathering business requirements, being a key point of contact for the business on data and reporting infrastructure, managing development backlogs, incident management, and supporting projects that are revolutionising the way we collect, store, process, and utilise data. Understanding the need for change and the root cause of issues and providing a clear path to implementation and resolution is key to the role. They will:

• Document and articulate the current data architecture in the business, including the SQL Data Warehouse, new and existing integrations.
• Work with Business Systems & Applications Manager to define data architecture and strategy for itsu.
• Manage and support third party providers that develop and maintain the data warehouse.
• Run maintenance activity for data including basic SQL scripts for updating records.
• Develop and maintain data models, ETL (Extract, Transform, Load) processes, and data pipelines to ensure data accuracy and integrity.
• Create documentation, user guides, and training materials to facilitate the adoption of reporting solutions across the organization.
• Work with the Business Systems Applications Manager and Tech team to deliver, well supported, new technical capabilities and change management to the business e.g. Operations’ applications, forecasting solutions, back-office systems, MDM, and customer facing solutions.
• Prepare Runbooks and achieve sign off in readiness for each change event to business system applications (both planned and in response to incidents)
• Report to the Business Systems Application Manager.

 this is you

• Excellent analytical and problem-solving skills with a keen attention to detail.
• Proactive, self-motivated and logical thinker with a real desire to learn and develop your skills and knowledge 
• Proven experience (3 years) working as a Reporting Analyst or similar role, preferably in an IT environment.
• Proficiency in BI and data visualization tools such as Power BI; preferred.
• Skills in SQL for data extraction, manipulation, and analysis; Preferred.
• Experience with data modelling, ETL processes, and data warehousing concepts.
• Understanding of IT infrastructure, systems, and operations.
• Customer focussed/obsessed.

In return for your time, commitment to your role and itsu, you will receive:

• Competitive salary
• Flexible working, which consists of 1 day a week working from home, flexible working hours, and up to 2 weeks a year working from abroad.
• A free itsu lunch whenever you are in the office and 50% off in all stores, for when you are not.
• We offer a variety of different benefits which cover off physical, mental, financial, environmental, and social wellbeing.
• An array of business events and socials throughout the year.

No matter what you do at itsu, it's important to us that everyone has access to the same opportunities. We are a truly diverse bunch, from all walks of life and you'll always be encouraged to be your true self.